patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...

The introduction of self-adaptation and self-management techniques in a service-oriented system can allow to meet in a changing environment the levels of service formally defined with the system users in a Service Level Agreement (SLA). However, a self-adaptive SOA system has to be carefully designed in order not to compromise the system scalability and availability. In this paper we present th...

In Service-Oriented Architectures services can be deployed and removed at runtime and can be arranged to business processes. Service-based applications and business processes can be reconfigured and optimized by replacing the participating services. In large environments, service processes should employ self-properties to improve manageability and flexibility. We demonstrate an approach, realiz...

The Secure SQL Server – SecSS, is a technology primarily developed to enable self-­‐service governance of states, as described in (Paulin 2012). Self-­‐service governance is a novel model of governance that rejects service-­‐based public administration BLOCKIN

This paper makes contributions in two areas. First, we introduce an extended approach of self-stabilization, called self-stabilization with service guarantee. A self-stabilizing system tolerates transient faults: it automatically recovers to a correct behavior after a stabilization period. However, during stabilization periods, no property on the system behavior is guaranteed. A self-stabilizin...

We describe a system that enables services to scale to large numbers of clients, without the addition of new server resources and without sacrificing service consistency. Our system best supports services whose state can be decomposed into service objects that are typically accessed individually. Scalability is achieved by migrating these objects and outsourcing operation processing to the clie...

One of the core beliefs of the service leadership curriculum proposed by the Hong Kong Institute of Service Leadership and Management is that ‘Every day, every human occupies a position of leadership and possesses the potential to improve his leadership quality and effectiveness’. This core belief is in sharp contrast to some of the mainstream leadership theories that only a few people and elit...

OBJECTIVES These studies investigated (1) the effect of community bans of self-service tobacco displays on store environment and (2) the effect of consumer tobacco accessibility on merchants. METHODS We counted cigarette displays (self-service, clerk-assisted, clear acrylic case) in 586 California stores. Merchant interviews (N = 198) identified consumer tobacco accessibility, tobacco company...

The need ‎for Self-service data analytics is inevitable as it supports the business in making the right decisions. In ‎this paper, we argue that self-service analytics frameworks should be based on a process-centric approach and ‎visualized selfservice components in order to meet current business demands. Further, we ‎enunciate the need for mainly three components: Map component, Process Flow c...