The balanced scorecard (BSC) is a strategic management method that links performance measurement to vision and strategies using a multidimensional set of financial and non-financial performance metrics. Although several studies have combined the BSC method with multi-criteria decision analysis methodologies, most of the research efforts do not consider the essentials of strategic and performanc...

regarding to importance of strategic planning and existence critical success factors (csfs) affecting strategic planning in national iranian gas company (nigc), these cfss identifies in this research using the experiences of managers and expert of nigc planning department and the other references like books, journals and new papers. the purpose of this research is identifying csfs of strategic ...

the main purpose of this study is analysis impact of information technology and organizational structure on strategic knowledge management in islamic azad university kermanshah branch. the statistical population of this study is 60 employees of islamic azad university kermanshah branch. in order to determine the sample size, cochran’s formula was used. consequently, 52 employees (bosses, deputi...

The lack of cooperation in Peer-to-Peer (P2P) applications poses serious challenges to the quality of service provided to their clients, specifically in P2P live streaming applications given their strict real-time constraints. We here investigate the potential of exploiting topological properties of the P2P overlay network to predict the level of cooperation of a peer, measured by the ratio of ...

Cloud service level agreement negotiation is a process of joint decision-making between cloud clients and providers to resolve their conflicting objectives. With the advances of cloud technology, operations such as discovery, scaling, monitoring and decommissioning are accomplished automatically. Therefore, negotiation between cloud clients and providers can be a bottleneck if it is carried out...

Architectural decisions can be interpreted as structural and behavioral constraints that must be enforced in order to guarantee overarching qualities in a system. Enforcing those constraints in a fully automated way is often challenging and not well supported by current tools. Practitioners are reluctant to invest in new solutions because of the difficulty of estimating the cost-effectiveness o...

We introduce an end-to-end framework for data quality that integrates business strategy, data quality models, and supporting investigative and governance processes. We also describe a supporting IT architecture for this framework. Finally, we describe how this framework was implemented at Visa International Service Association (“Visa”) and some of the lessons learned during its use over the pas...

Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...

Information systems (IS) offshoring has become a widespread practice and a strategic sourcing choice for many firms. While much has been written by researchers about the factors that lead to successful offshoring arrangements from the client’s viewpoint, the vendor’s perspective has been largely scarce. The vendor perspective is equally important as offshore IS vendors need to make important de...

The purpose of this study is to identify the role, importance and outcomes attributed to HRD by line managers in the Mauritian hotel industry. Data were collected through in-depth interviews from a purposive sample of 135 hotel line managers. A two-step procedure was followed to analyse data. First, thematic analysis identified key themes in the textual data. Second, the artificial neural softw...