Purpose – In this study, the authors use the term “e-quality” to refer to information quality, system quality and service quality. This study aims to focus on e-quality, exploring and comparing users’ perceptions of digital libraries and virtual communities in the hope that the results of this study can help lead to better understanding of the exact nature of e-quality as perceived by users. De...

This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention t...

Enterprise resource planning (ERP) system is one of the most widely accepted choices to obtain competitive advantage for manufacturing companies. However, the successful implementation rate is low and many firms did not achieve intended goals in China. This study develops an ERP implementation success framework by adapting the Ives et al. information systems (ISs) research model and DeLone and ...

In this research-in-progress paper, we investigate the theoretical inter-relationships among three important IS quality components: information quality, system quality, and service quality as well as their possible impacts. DeLone and McLean formulated information quality and system quality in their 1992 IS Success Model. Later, they (2003) added service quality to form a triumvirate. Unfortuna...

The information systems (IS) community has developed many theories, approaches, and models that identify conditions and determinants of successful IT use. However, each model in the IS literature has evolved to address specific aspects and dimensions. This has led to conflicting results concerning the impact of IT use. Consequently, while a rich body of knowledge has emerged, with prominent mod...

We investigate if, and why, an initial success can trigger a string of successes. Using random variations in real?effort laboratory experiment, we cleanly identify the causal effect early competition. confirm that indeed leads to increased chances later success. By alternatively eliminating strategic features competition, turn on off possible mechanisms driving Standard models dynamic contest p...

With the proliferation of the Internet and World Wide Web applications, people are increasingly interacting with government to citizen (G2C) eGovernment systems. It is therefore important to measure the success of G2C eGovernment systems from the citizen's perspective. While general information systems (IS) success models have received much attention from researchers, few studies have been cond...

IS implementation success is a critical information systems research issue. This study further extends and assesses both empirically and theoretically prior research on information system (IS) success. Specifically, we examine DeLone and McLean’s (1992) seminal model of IS success, and its subsequent refinement by Seddon (1997), and Rai et al. (2002) in a temporal context through a longitudinal...

The current research presents a theoretically sound model on information systems (IS) characteristics’ effects on end-users’ perception of computer self-efficacy and outcome expectations. Based on the IS success model and the social cognitive theory, the relationship among factors with regard to smalland medium-sized enterprises (SMEs) in Taiwan is examined. Using mail survey, 284 usable respon...

This research report provides preliminary results in terms of ERP system selection criteria across five European Union countries based on empirical studies. The paper provides a structured list of decision making criteria considered in ERP decisions and contrasts weights as well as achievement levels across countries. Research was guided by the Delone & McLean Information Systems (D&M IS) succe...