Purpose – During the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been applied by many different organisations. Although much important work has been documented regarding TQM, six sigma and lean, a number of questions remain concerning the applicability of these concepts in various organisations and contexts. Hence, the ...

The diagnostic laboratories in India are progressively promoting higher standards and are moving towards accreditation and international acceptance. Hence, the concept of "Quality" will need to be understood and implemented. Total quality management (TQM) in a laboratory is an integrated program involving all laboratory staff and management. TQM is a framework to operate and it is aiming for in...

A serious gap is emerging between what is espoused as total quality management and what is actually being implemented. Examples of actual implementation failures are given. In addition to affecting the offending firms, these gaps threaten the viability of the quality management movement in the United States. Their causes and appropriate counter measures are worthy topics for research. (TOTAL QU...

introduction: many organizations, especially, service organizations, relative to their goals and mission, have a special view towards quality phenomena and its management and are turning to approaches such as tqm to help manage their business. this study examined the tqm indicators gap in isfahan khorshid hospital. as fuzzy set theory is better than the logical theory for estimating the linguis...

There has been a major emphasis for manufacturing firms in Australia and New Zealand to seek certification to the International Quality Standards ISO 9000. These have been rapidly accepted as a standard for documenting processes and procedures. ISO 9000 is a process that typically shifts an organisation’s culture to allow successful Total Quality Management (TQM) implementation. Researchers fou...

The purpose of this paper is to theorise the changes surrounding the introduction of amanagement control innovation, total quality management (TQM) techniques, within Telecom Fiji Limited. Using institutional theory and drawing on empirical evidence from multiple sources including interviews, discussions and documents, the paper explicates the institutionalization of these TQM practices. The fo...

This paper explicitly examines the relationship that exists between Total Quality Management (TQM) and Environmentally Responsible Manufacturing (ERM) systems. It has been presumed in numerous past studies that such a relationship does exist. It has been argued that those firms that have successfuhy implemented a TQM system are better positioned to successfully implement an ERM system. This rel...

This paper proposes “New JIT”, a new principle of next generation management technology that contributes to corporate management. New JIT consists of a hardware system founded on three core elements (TMS—Toyota Marketing System, TDS—Toyota Development System, and TPS—Toyota Production System), and a software system (TQM-S) (total quality management utilizing statistical quality control (SQC)) t...

This paper examined the adoption of total quality management (TQM) by 228 New Zealand enterprises of all sizes, ranging from one employee to 8,800. Overall, 33% of firms in New Zealand used TQM, with an additional 5% of firms no longer using TQM. This indicates strong TQM adoption rates by current international standards. Factors tested to predict TQM adoption were organisational size, workplac...

Total Quality Management (TQM) is defined as the management approach of the organization aimed at long-term success through client satisfaction, and which benefits all members of the organization and society (ISO 8402; International Organization for Standardization, 1994a). The objective of the study was to evaluate management methods applied to improve working conditions in Polish enterprises ...