This paper focuses on the slowness of diffusion of electronic commerce (EC), particularly in the business-to-consumer side. The theme is approached by analysing emerging Web-services in the travel services industry. We report on a field study of Web-sites of 294 travel agencies, tour operators and transportation services companies. By surveying and evaluating the current services we hope to she...

This chapter proposes and illustrates a framework that the authors call the value life cycle for e-commerce systems. Based on recent research results that relate to technology investments in the corporate travel industry and related theoretical and empirical perspectives, the authors lay out the corporate travel ecommerce system solutions value life cycle. The perspective involves estimating th...

Travel medicine practice in the United States has not been extensively studied. This study included 1078 consecutive patients who presented to a university-based travel medicine clinic from 1990 through 1994. Analyses of patient demographics, clinic attendance, itineraries, and vaccinations were conducted. Mean patient age (+/- SD) was 37.4 +/- 16.2 years; 626 (58.1%) of the patients were male....

The theory of customer relationship management has been gradually penetrated into all levels of enterprise management. As a close business with customers, travel agency should focus on customer relationship management, which is very important. This paper attempts to combine the concept of customer relationship management and the processes of traditional travel agency marketing to construct the ...

Search engines have become one of the primary tools for travel planning and, as such, have become an important part of the Internet marketing strategy of destination organizations. Recently, it has been demonstrated that because of the dynamic relationships among the search engine providers, the tourism industry and travellers, it is essential that destination marketing organizations have a sub...

Tourism research is a relatively new, under-explored and under-researched discipline in sub-Saharan Africa in general but most especially in the Central African sub-region in particular in spite of its recognised potential for sustainable nature/eco tourism development. This is partly because the industry lacks the necessary patronage enjoyed by other economic sectors. As a result most governme...

Before the emerging of Internet, traditional travel agencies had been an industry that adopted information technology greatly, and common for each travel agency to have Computerized Reservation System to connect with airlines and hotels through dedicated lines. This kind of inter-organizational information system has been adopted for years; while viewing the travel industry as a whole, the chan...

With a diversity of promotional channels and ever-increasing numbers of participants, the tourism industry in Taiwan faces keen competition. Along with the direct cross-strait flights policy, groups like Eastern Multimedia Group, Tsann Kuen Enterprise Company Limited and Want Want China Times Group have founded travel agencies for the purpose of increasing their market share in the tourism indu...