Cop rust has been found to be crucial for consumer behaviour towards online shops. However, existing studies on the role of trust in electronic commerce are mainly based on ad hoc scales to measure trustworthiness, merely rely on self-reported consequences of trust such as intention to buy, and focus on low-risk products. I n a web-based study, 634 participants interacted with a provider of med...

The goal of the present research was to study the relative role of facial and acoustic cues in the formation of trustworthiness impressions. Furthermore, we investigated the relationship between perceived trustworthiness and perceivers confidence in their judgments. 25 young adults watched a number of short clips in which the video and audio channel were digitally aligned to form five different...

Online knowledge repositories typically rely on their users or dedicated editors to evaluate the reliability of their content. These evaluations can be viewed as noisy measurements of both information reliability and information source trustworthiness. Can we leverage these noisy evaluations, often biased, to distill a robust, unbiased and interpretable measure of both notions? In this paper, w...

In a given organization, if managers want to verify/improve the success and the return of investments of the organization Web site, they should assess the site quality during its entire life-cycle. Unfortunately, the trustworthiness of Web Quality Inspection Tools, which can be used to this aim, is not discussed in literature. The paper faces this problem proposing a thorough evaluation of trus...

It is widely assumed that sustainability reporting is a mechanism that companies can use to demonstrate their trustworthiness with regard to development in a sustainable manner. This article uses the Mayer, Davis and Schoorman trust model as basis to discuss how sustainability reporting can enhance trustworthiness in a sustainable development context. The study also uses a surveyquestionnaire, ...

Ethnography contributes to measure development by enhancing validity and providing a basis for qualitative validation. Validating research measures means making cases for their "trustworthiness." The authors argue for the trustworthiness of CONNECT, a measure of continuity of care, by presenting the interpretive logic through which they elaborated continuity for measure construction purposes. T...

Trust is expected to reduce transaction costs and agency costs and thus influence the cost of credit for small businesses. Assessments of trustworthiness are based on the ability, benevolence and integrity of the owner manager. The study examines whether lending managers’ assessments of the trustworthiness of SME owner managers are associated with the interest rate charged. Data were obtained f...

Untrustworthy faces incur negative judgments across numerous domains. Existing work in this area has focused on situations in which the target's trustworthiness is relevant to the judgment (e.g., criminal verdicts and economic games). Yet in the present studies, we found that people also overgeneralized trustworthiness in criminal-sentencing decisions when trustworthiness should not be judicial...