When product quality is unobservable to consumers, a manufacturer can convey the quality information using signals such as warranty and brand reputation. The purpose of this paper is to study the interactions between warranty, brand reputation, and product quality, and to examine the quality signaling strategies. We model a monopolist who tries to convey unobservable product quality to heteroge...

This paper presents a warranty forecasting method based on stochastic simulation of expected product warranty returns. This methodology is presented in the context of a high-volume product industry and has a specific application to automotive electronics. The warranty prediction model is based on a piecewise application of Weibull and exponential distributions, having three parameters, which ar...

Wei Huang: Managing Warranty Services: Pricing, Inventory and Outsourcing (Under the direction of Jayashankar Swaminathan, Vidyadhar Kulkarni) Managing warranty services plays a very important role in today’s business environment. This thesis concentrates on three specific areas related to warranty: joint control of new and warranty parts inventory, outsourcing of repair services, coordinated p...

employing remanufactured and refurbished products are among the new strategies that companies used to raise their profits as well as protects environment. although used product equipment gives an opportunity to purchase latest technology, customers are doubtful about quality and reliability of these products. because of limitation that developing countries faces in buying new products, some cou...

Warranty is a powerful marketing tool for the manufacturer and a good protection for both the manufacturer and the customer. However, warranty always involves additional costs to the manufacturer, which depend on product reliability characteristics and warranty parameters. This paper presents an approach to optimisation of warranty parameters for known product failure distribution to reduce the...

warranty as a kind of service contract today plays a role key in business and legal transactions. in this paper, we present a manufacturer, an agent and a customer's model under different service contracts suggestions. the manufacturer's profit is maximized by determining sale price, warranty period and warranty price. in addition we obtain optimal maintenance cost or repair cost for ...

This study aims to understand the form of social action in kinship migrant informal sector vendors and values that underlie formation warranty. The research paradigm used this is definition paradigm, using a qualitative approach an ethnographic type research. technique determining subjects purposive sampling data collection techniques interview observation techniques. Data analysis interactive ...