objective: to investigate the application of quality function deployment (qfd) in the central library reference service quality science.methodology / approach: this study was a descriptive survey research and application. research instrument, libqual questionnaire and interview. the three-stage qfd model and the concentration of 7-seater model were used to determine the correlation matrix. the ...

The prototypical embedded librarian can be found at a small, often one-person library belonging to a university department or a research institution. But central libraries in large university systems stand to gain from the idea of embedded librarianship. Three years ago, the library system of the University of Münster underwent considerable structural changes to move from a two-track system to ...