Along with the educational expansion and the increasing demand regarding accountability for the outcomes of higher education institutions, a great emphasis is put on students' feedback. The present paper is focused on the educational results obtained by the implementation of student satisfaction surveys in a Romanian university. The survey instruments measure three dimensions (the teaching and ...

Surprisingly little research has been conducted on what characterizes “effective” visions, and yet leaders, particularly in the entrepreneurship literature, are widely exhorted to employ visions. A research model was tested in retail SMEs to investigate relationships between seven literature-derived vision attributes (of brevity, clarity, future orientation, stability, challenge, abstractness, ...

Dynamism of trade activity inevitably results in situations where sellers face local supply shortages. In such cases, sellers need to decide which buyer purchase requests to satisfy. Commonly, sellers satisfy purchase requests based on their arrival order, i.e., First In is First Served (FIFS). In electronic trade, sellers may follow strategies diier-ent from FIFS without the buyers being able ...

This is a review on approaches for modeling satisfaction perceived by users interacting with entertainment systems. Experimental studies with adult and children users of games (screen-based and physical-interactive) are outlined and the most promising approaches for augmenting player satisfaction while the game is played (i.e. in real-time) are discussed.

This research is aimed at mining Arabic tweets to measure customer satisfaction toward Telecom companies in Saudi Arabia, and to predict the ratio of customer churn. This report starts with a review of previous research in using Twitter to measure user satisfaction and subjectivity analysis for Arabic. Then, it provides our approach and future plan.

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We usually use hit rate to measure the performance of item recommendation algorithms. In addition to hit rate, we consider additional two important factors which are ignored by most previous works. First, we consider whether users are satisfied with the recommended items. It is possible that a user has bought an item but dislikes it. Hence high hit rate may not reflect high customer satisfactio...

This article contends that while striving to promote environmentally responsible behavior, we have focused attention too narrowly on just two classes of motives. There is a need to expand the range of motives available to practitioners and to provide a framework within which motives can be evaluated for both their immediate and long-term effectiveness. The article then examines a strategy for p...