Background and Aim: Waiting time is one of the factors affecting patient satisfaction of service quality which is offered. In This Study waiting times referred to some clinics like Shahid Dastani integrated clinical training center, treatment and researching center like Shariati Hospital was performed. Materials and Methods: Six sigma model in four stages together with qualitative and quantit...

Emergency department is one of the most important departments in a hospital that its function can mainly be effective in the functions of the other departments and satisfaction of the patients. The speed of the offering services in treatment centers, specially emergency, has a great importance in reducing mortality causing disability rates. Researchers have found out that one of the...

Background: Emergency department performance can be evaluated in quantitative and qualitative criteria. Some quantitative criteria are considered such as length of stay, patient waiting time, the percentage of patients that treat in a specific time and etc. In this paper the performance of emergency department was evaluated in terms of these criteria. Then four scenarios by using simulations w...