As information literacy is a key competence of the information society, information literacy instruction in public as well as academic libraries is crucial. Today, librarians do not only act as providers of information but also as educators of the information society’s citizens. This study aims to assess the perceived quality of information literacy instruction in libraries of Canada’s informat...

As information literacy is a key competence of the information society, information literacy instruction in public as well as academic libraries is crucial. Today, librarians do not only act as providers of information but also as educators of the information society’s citizens. The rapid development of information and communications technologies is constantly changing the way we interact with ...

Service is an activity that interactive between communities aims to provide satisfaction and comfort. To achieve this goal, it necessary improve the quality of services as well in Hajj registration service. The purpose study was analyze level with Registration Services using Fuzzy Quality (Servqual) Importance Performance Analysis (IPA) methods. data collection technique used 100 questionnaires...

results the results showed that the means of patients' expectations were more than their perceptions of the quality of provided services in all dimensions, which indicated that there were gaps in all dimensions. the highest and lowest means of negative gaps were related to empathy (-0.52 ± 0.48) and tangibility (-0.29 ± 0.51). in addition, among the studied patients' demographic characteristics...

SERVQUAL model, Private secondary schools, Student satisfaction, Service quality ABSTRACT The proposed study analyses the service quality levels of private secondary school education in Sri Lanka from the perspective of students. The aim of the research is to study service quality levels offered in private secondary schools to improve the quality of education levels in Sri Lanka. For this purpo...