Business intelligence approaches are standard in private organisations. In public administrations, however, only first steps towards such intelligent managing support are undertaken. Deficits become apparent especially in the move of implementing new public management approaches, such as new accounting systems or an output-oriented management. While public administrations are often obliged to i...

E-business is far more about strategy than technology (Raisinghani & Schkade, 2001). An effective e-business strategy is concerned with e-business multidimensional characteristics associated with different levels, parties, elements, and growth pattern features (Bakry & Bakry, 2001). In the process, the strategy must incorporate the effects of the instant and global Internet communication mechan...

data envelopment analysis (dea) is a nonparametric approach to estimate relative efficiency of decision making units (dmus). dea and is one of the best quantitative approach and balanced scorecard (bsc) is one of the best qualitative method to measure efficiency of an organization. since simultaneous evaluation of network performance of the quad areas of bsc model is considered as a necessity a...

Many works highlight the importance and added value of Corporate Social Responsibility (CSR) in companies, as well role Knowledge Management (KM) for their revitalization, but even more important is to ensure that all efforts resources are aligned with organization’s strategic objectives (Balanced Scorecard, BSC). The aim this work integrate BSC, CSR KM based on results two previous researches:...

In today’s business environment, competitive advantage is a crucial issue for companies. The Balanced Scorecard (BSC) has become prominent within recognized performance appraisal methods. Since the BSC transforms strategies to actions, it embraces not only financial indicators but also non-financial indicators. Existing containing four perspectives are available banks. Although effective tool c...

Data envelopment analysis (DEA) is a nonparametric approach to estimate relative efficiency of Decision Making Units (DMUs). DEA is one of the best quantitative approaches and balanced scorecard (BSC) is one of the best qualitative methods to measure efficiency of an organization. Since simultaneous evaluation of network performance of the quad areas of BSC model is considered as a necessity an...

This paper analyses the state of implementation of the balanced scorecard (BSC) among Jordanian industrial companies. From an economic perspective, Jordan is an exemplar of an advanced developing nation in the Middle Eastern region. The paper is part of a wider investigation into the usage of Western developed performance measurement diversity techniques in the Jordanian context. A quantitative...

Purpose – The purpose of this paper is to show how the balanced scorecard (BSC) has been a prominent innovation in strategic performance measurement systems. The health care sector has started to adopt this approach. Design/methodology/approach – There are many case studies of BSC applications and this paper reviews this literature to analyse the application of the BSC across this sector. In pa...