A key strategic issue for banks is the implementation of internet banking. The ‘click and mortar’ model that complements classical branch banking with online facilities is competing with pure internet banks. The objective of this paper is to compare the performance of these two models across countries, so as to examine the role of differences in the banking system and technological progress. A ...

The integration of Lithuania to the European Union increases openness of its economy and gives an impulse to create financial and legal system aligning with the leading European countries. The universal German banking market conditioned more universality in Lithuanian banking system. Initially securities and insurance business was partly restricted for banks in Lithuania, but restrictions are g...

This paper argues that most banks have failed to exploit the potential of self-service banking because they base their service design on an incomplete business model for self-service. A framework for evaluation of self-service banking concepts is developed on the basis of Stabell and Fjeldstad’s three value configurations. The value network and the value shop are consistent with self-service ba...

The amount of data stored by banks is rapidly increasing and provides the opportunity for banks to conduct predictive analytics and enhance its businesses. However, data scientists are facing large challenges, handling the massive amount of data efficiently and generating insights with real business value. In this paper, the Intelligent Customer Analytics for Recognition and Exploration (iCARE)...

Despite enormous potential to use web technology at the front-end of retail banking and the advent of mature respective development methodologies, the degree of web technology use in this banking sector is still low. In particular, this applies to lending which is the core of banking. In this paper we argue that there is a gap between the available conceptual means for employing web technology ...

Users who downloaded this article also downloaded: Pooja Malhotra, Balwinder Singh, (2007),"Determinants of Internet banking adoption by banks in India", Internet Research, Vol. 17 Iss 3 pp. 323-339 http://dx.doi.org/10.1108/10662240710758957 Milind Sathye, (1999),"Adoption of Internet banking by Australian consumers: an empirical investigation", International Journal of Bank Marketing, Vol. 17...

Many organisations are starting to use social media for business purposes, although some industries are more advanced than others. This paper looks at the banking industry, and focuses specifically on how senior executives in this industry perceive social media and its value. Hence this paper is an exploratory interpretive study of the attitudes of senior banking executives to social media. Ass...

This paper studies organizational structure and incentives within a company, Citibank, that has an explicit and evolving global business strategy. The paper focuses on Citibank’s corporate banking business, which in the mid-1990s underwent major changes in its strategy that, in turn, were accompanied by two major reorganizations and implementation of a new incentive compensation system. Citiban...

The quantity of information around us is rising wherever we look. Companies are using Business Intelligence techniques to explore data to get a complete view of their operations which allows them to discover trends, improve their forecasting and operate more efficiently. The banking industry perceives Business Intelligence as a major tool for determining the consumer creditworthiness. For that ...

An unrelentingly challenging business environment has also prompted corporate banking clients to take measures to ensure that they have an efficient working-capital ecosystem to support their local treasuries. This trend is also forcing banks to consider new transaction banking models, especially around cost optimization. These circumstances have made e-invoicing an increasingly popular topic o...