Research in the adoption of mobile banking (m-banking) has not offered a comprehensive explanation of low demand for the service. This paper proposes a theoretical model to account for the explanations of the consumer’s choice whether to adopt m-banking or not. The model underlies the cognitive processes of reasoning, referencing and contextualising, as postulated in the behavioural decision ma...

The purpose of this paper is to discuss the benefits generated from the application of lean tools in banking services. We will highlight on challenges, advantages, and principal success factors for lean implementation. As financial markets are experiencing changes so it’s mandatory to create a streamlined bank to meet the new expectations in a timely manner while continuing to lower operational...

An understanding of corporate customer acceptance of Internet banking can assist banks to assess the real business value of Internet banking implementation. The four benefit factors are information quality, information accessibility, information sharing, and transaction benefit. The three major barriers are related to trust, legal support, and organization barriers. Information quality and tran...

Multi-channel sales make high demands on IT infrastructures. ServiceOriented Architectures (SOAs) are to enable reusable software-based services and flexible, adaptable business processes. To realize this, the use of enterprise portal platforms is planned. The state of the art has been tested in a relevant project that focused on typical use cases of automotive credit banks in retail banking ap...

recent studies have indicated that the rate of successful enterprise resource planning (erp) implementation projects is reduced and risk of implementation is increased to the same extent. accordingly, this study provides a model in support of erp implementation using system dynamics approach by behavioral simulation in the vensim software environment. this study is an applied research and due t...

A key strategic issue for banks is the implementation of internet banking. The ‘click and mortar’ model that complements classical branch banking with online facilities is competing with pure internet banks. The objective of this paper is to compare the performance of these two models across countries, so as to examine the role of differences in the banking system and technological progress. A ...

This paper argues that most banks have failed to exploit the potential of self-service banking because they base their service design on an incomplete business model for self-service. A framework for evaluation of self-service banking concepts is developed on the basis of Stabell and Fjeldstad’s three value configurations. The value network and the value shop are consistent with self-service ba...

This paper is concerned with the problem of supporting, through I.T., those organization processes which co-ordinate creative and intuitive human activity. It describes the implementation in an I.T. system of a behavioural metaprocess, and its use to bring about change to an enacting instance of a simple process. That process is called Simple Banking, and it is expressed in an active model whic...

enterprise resource planning (erp) plays an important role in today’s enterprise management and is beginning to be the backbone of organizations and started working on the next-phase in the enterprise system life-cycle, referred to as erpii . implementation of erpii projects takes a considerable time and resources from the organization. therefore, it is essential that critical success factors (...

The Mobile Banking Products and systems have a pivotal role to play in the financial deepening, especially in rural India. The mobile banking systems and products allow a customer to perform banking operations by making use of mobile phones. In most of the developing countries, especially in India, there is more number of mobile connections than bank accounts. The rural India is facing the prob...