Metadata interoperability is an active research area, especially for cultural heritage collections, which consist of heterogeneous objects described by a variety of metadata schemas. In this paper we propose an ontology-based metadata interoperability approach, which exploits, in an optimal way, the semantics of metadata schemas. In particular, we propose the use of CIDOC/CRM ontology as a medi...

In recent times, Customer Relationship Management (CRM) has been defined as relating to sales, marketing, and even services automation. Additionally, the concept is increasingly associated with cost savings and streamline processes as well as with the engendering, nurturing and tracking of relationships with customers. Much less associations appear to be attributed to the creation, storage and ...

This study empirically develops a model indicating the determinants of e-CRM as well as explaining the relationship between eCRM and customer satisfaction in B2C websites. Based on the 7C model demonstrated by Rayport,J.F.&Jaworski,B.J and the Conceptual Model of Service Quality researched by Parasuraman, a theoretical framework that consists of e-CRM initiatives: context, content, customizatio...

This paper assesses the state-of-the-art research on CRM integration. After introducing the concepts of customer relationship management (CRM) and integration, it argues that CRM integration is vital to corporate performance on the project or enterprise level. Based on results of own and third-party market studies as well as on a systematic literature review of selected papers in top journals s...

Mobile Customer Relationship Management (mCRM) system is one of the recent advancements in CRM systems. Recent years, customers using mobile phone have presented a very fast growing on value added services, SMS and information services. Advances in technology have changed the way in which the retail sector conducts business and are increasingly providing customer with greater conveniences. The ...

BACKGROUND An extensive literature has covered the statistical properties of the Continual Reassessment Method (CRM) and the modifications of this method. While there are some applications of CRM designs in recent Phase I trials, the standard method (SM) of escalating doses after three patients with an option for an additional three patients SM remains very popular, mainly due to its simplicity...

This paper introduces a novel approach for contour-based shape matching named as Constructive Relaxation Matching (CRM). In image matching relying on a particular modeling method, apparently similar images can be judged as being quite distant, according to the nature of the modeling process. In the proposed CRM, the modeling stage for a novel input image contour, commonly done in the same proce...

The transcriptional regulatory sequences in metazoan genomes often consist of multiple cis-regulatory modules (CRMs). Each CRM contains locally enriched occurrences of binding sites (motifs) for a certain array of regulatory proteins, capable of integrating, amplifying or attenuating multiple regulatory signals via combinatorial interaction with these proteins. The architecture of CRM organizat...

Customer Relationship Management (CRM) has grabbed the attention of both practice and research in the past decade, developing into an area of major significance. The focus of the CRM concept is to build a long-term and value-added relationship for both the organisation and customers. Governments – although considered late followers compared to the private industry – have been showing growing in...

We developed a data assimilation method that incorporates the microwave imager (MWI) brightness temperatures (TBs) into the cloud-resolving model (CRM) developed by the Japan Meteorological Agency (JMANHM). This method consisted of a displacement error correction scheme and an Ensemble-based variational assimilation scheme. In the displacement error correction scheme, we obtained the optimum di...