The continuous development of the service economy and an aging society with fewer children is expected to lead to a shortage of workers in the near future. In addition, the growth of the service economy would require service providers to meet various service requirements. In this regard, self-service technology (SST) is a promising alternative to securing labor in both developed and emerging co...

The main drivers of the information economy shaping a large number of organisations throughout the world are: globalization, electronic connectivity, outsourcing and the appearance of innovative business models. The cloud computing concept promises business continuity through the deployment of different internet-based private, public and hybrid “clouds”. The technology has a layered structure b...

We empirically analyze the competitive benefits of sharing economy services to understand why people participate in the sharing economy. We employ the social exchange theory to examine the participation intention in sharing over owning. We emphasize on the importance of service platform as a trusted third party and its influence on reducing the perceived risk of sharing economy. The research mo...

The increasing use of Information Systems (IS) in diverse business sectors and the growing degree of mobility has changed the traditional use of Information Technologies (IT) in the economy. While Big Data is a current issue in the telecommunication and trade sector, high data intensity is also in the service sector given. Especially in the Technical Customer Service (TCS) area, a large variety...

The Continuous Double Auction (CDA) is the dominant market institution for real-world trading of equities, commodities, derivatives, etc. We describe a series of laboratory experiments that, for the first time, allow human subjects to interact with software bidding agents in a CDA. Our bidding agents use strategies based on extensions of the Gjerstad-Dickhaut and Zero-Intelligence-Plus algorith...

a Institute of Applied Ecology, Chinese Academy of Sciences, 72 It'enhua Road, Shenyang, 110015 China School of Natural Resources, University of Missouri-Columbia, 203M ABNR Building, Columbia, MO 65211 USA " Department of Forest Ecology and Management, University of Wisconsin-Madison, 1630 Linden Dr., Madison, WI 53706 USA R' '-' $a Received 3 September 1999; received in revised form 29 Septem...

Moving beyond questions about “services” and “the services economy,” this panel considers fresh ways of thinking about service innovation in the era of pervasive digitization. Panelists will argue that our understanding of digital services and products is radically transformed if we consider all exchanges to be service-for-service exchanges in which customers and suppliers co-create value in ex...

When service sectors are a major driver for the growth of the world economy, we are challenged to implement service-oriented infrastructure as e-Gov platform to achieve further growth and innovation for both developed and developing countries. According to recent trends in service industry, it is clarified that main factors for the growth of service sectors are investment into knowledge, trade,...

Recently, Cloud Computing has become an emerging research topic in response to the shift from product-oriented economy to service-oriented economy and the move from focusing on software/system development to addressing business-IT alignment. From the IT perspectives, there is a proliferation of methods for cloud application development. Such methods have clearly shown considerable shortcomings ...