An increase in demand for software services has led to development of software from different dispersed locations. This has brought in complexities to managing software projects. This research work focuses on the development of a process maturity model that balances different perspectives in one organization that is carrying out software sustenance work from geographically dispersed locations.

Over the last 10 years CMM has achieved widespread use as a model for improving software organisations. Often CMM is used to standardise software processes across projects. In this paper we discuss this standardisation of SPI in relation to innovation, organisational size and company growth. Our discussion is empirically based on years work and experience working with companies on SPI. In the c...

The concept of process maturity proposes that a process has a lifecycle that is measured by the extent to which the process is explicitly defined, managed, measured, controlled and effective. A maturity model assumes that progress comes in stages, ultimately reaching an end goal. The supply chain maturity model is based upon concepts developed by Philip Crosby, who devised a maturity grid for t...

Different advances have been made in the development of software process improvement (SPI) standards and models, e.g. capability maturity model (CMM), more recently CMMI, and ISO’s SPICE. However, these advances have not been matched by equal advances in the adoption of these standards and models in software development which has resulted in limited success for many SPI efforts. The current pro...

The basic purpose of an Enterprise Architecture project is creating integrity among different enterprise components, including processes, systems, technologies, and etc. While CMMI focuses on improving the process of an organization and covers necessary elements relating to one organization distinguished by different maturity levels referenced as level 1 through level 5. In our previous paper [...

In order to enhance their global business performance, organizations must be careful with the quality of their information since it is one of their main assets. Analogies to quality management of classical products demonstrate that Information Quality is also preferably attainable through management by integrating some corresponding Information Quality management activities into the organizatio...

In Capability Maturity Model Integrated (CMMI), Lead Appraiser (LA) evaluates the processes of one company according to qualitative sources such as instrument, interview and document through direct artifacts, indirect artifacts and affirmation. Due to the subjective measurement and non-quantitative expression of LAs, this paper proposes a fuzzy quantitative integrated metric model (FQIMM) that ...