After the implementation of national health insurance in Taiwan, the hospitals are facing severe operational competition, particularly in Taipei. Thus, to develop customer management model, hospitals have introduced Customer Relationship Management (CRM) to gain new customers, maintain the relationship with existing customers, and enhance customer satisfaction and loyalty. After analyzing the p...

introduction: satisfaction of the students as educational institutions’ customers plays a major role in the performance and activities of the university. the aim of this study was to evaluate the degree of satisfaction of pharmacy students and their educational status in kermanshah university of medical sciences in the year 2014. methods: 48 pharmacy students at 9th to 11th semesters participat...

Committee Members: The need of an effective requirements engineering approach became inevitable realistic in software development projects over the past 70 years. Especially, the current competition between software companies has focused them to dedicate huge part of their funds and researches to identify novel and attractive features to be embedded to the software systems in order to gain high...

increasing non-oil exporting is among the most important concerns for iran. software industry is among the knowledge based and profitable ones. identification of factors affecting export performance of software developers can improve planning that in turn results in increasing software export. in this research a model consisting of seven important variables in software industries including: com...

In the current manufacturing environment of intense competition, mass customization becomes a crucial capability for a company to survive. Acquiring and identifying customer needs is an important aspect of mass customization. Emotional terms are often included in the description of customer needs and customer evaluations. At the same time, products that consider emotion responses and evoke posi...

Telkom Speedy is one of the companies engaged in field internet services. In tight competition to attract and retain customers make need know level customer satisfaction with services provided by Internet meeting needs users as send receive data, share information conduct face-to-face through virtual worlds such video conference that uses access. This study aims analyze Quality Service on Web-b...

Purpose – The purpose of this paper is to examine quality satisfaction between transactional and relational customers in e-commerce, and it also explores the moderating effect of perceived control and perceived enjoyment on quality satisfaction. Design/methodology/approach – Multivariate analysis of variance and two-way ANOVA were conducted to test the study hypotheses. The samples include 470 ...