Competing interests: PK directs a university unit that generates income from teaching communication skills. provenance and peer review: Commissioned; not externally peer reviewed. Could be reduced by identifying and remedying poor communication skills early on Clinical communication skills are at the heart of medical practice, and poor performance is an important factor in the origins of compla...

OBJECTIVES (1) To determine the distribution of formal patient complaints across Australia's medical workforce and (2) to identify characteristics of doctors at high risk of incurring recurrent complaints. METHODS We assembled a national sample of all 18 907 formal patient complaints filed against doctors with health service ombudsmen ('Commissions') in Australia over an 11-year period. We an...

BACKGROUND Cognitive complaints involving problems with concentration, memory, decision-making and thinking are relatively common in the work force. The sensitivity of both subjective and objective cognitive functioning to common psychiatric conditions, stress levels and to cognitive load makes it plausible that psychosocial working conditions play a role in cognitive complaints. Thus, this stu...

This article gives an outline of the NHS complaints procedure, the role of the nurse in the management of complaints and the lessons learnt from complaints received by the Healthcare Commission. By raising awareness of the concerns frequently raised in complaints about nursing care, nurses will be better prepared to handle complaints and to use them and the complaints process to drive changes a...

background: ergonomic training had been implemented for prevention or reduction of neck and shoulder complaints among workers. the purpose of the present study was to assess the role of ergonomic training intervention on decreasing the prevalence of neck and shoulder complaints among workers of an automobile factory.   methods : within the present randomized clinical trial, the role of three er...

Complaints about the National Health Service (NHS) can be viewed as an irritating intrusion. Existing complaints systems are time consuming and stressful. Complaints cause extra work, may provide no visible reward, and can lead to disciplinary action. At worst, they can lead to protracted court actions for negligence against a trust or health agency. Yet, Being Heard, the review of complaints s...

Introduction: Physical symptoms associated with depression and common psychiatric disorders sometimes lead to the misdiagnosis of depressive disorders. The aim of this study was to determine the frequency distribution of different chief complaints in patients with major depressive disorder referring to psychiatric clinics according to their demographic characteristics and source of referral. Me...

Background: Today, despite the efforts of the medical community and health staff, the rate of dissatisfaction and complaints among patients is increasing and this highlights the importance of evaluating its related factors. The aim of this study was to analytically investigate complaints against ophthalmologists which were referred to the Legal Medicine Organization of Iran in Tehran during 201...