PURPOSE OF THE STUDY In 2008, the Centers for Medicare and Medicaid Services (CMS) implemented a five-star rating system of nursing homes in the United States. These star ratings have been widely publicized both by CMS and the national and state media. Although the components of the star rating system take into account various dimensions of quality, satisfaction of nursing home residents and th...

The private theme parks are gradually surpassing public-owned scenic areas after many years of development and have become a mainstream choice for domestic tourists. Previous studies show that visitors from different backgrounds differ in consumer behavior and satisfaction factors. An understanding of visitor satisfaction is therefore of extreme importance to operators of privately-owned theme ...

The aim of this empirical study is to develop a new research framework that explains consumer attitude toward IoT service. The empirical test results indicate that satisfiers give positive influences to satisfaction. However, the negative relationships between dissatisfiers and satisfaction are not supported in general.

In the article is presented the case of trust-based marketing of over-the-counter (OTC) medicines. The relationship between the hypotheses was tested by means of structural equation modelling. The results of the first model show that the predictor variable (consumer satisfaction with safety and information) has a significant effect on the mediator variable (consumer trust). The results of the s...

background post-mastectomy breast reconstruction is commonly performed in the united states with numerous options available to patients and providers. this study evaluated patient race and provider in prediction of patient satisfaction following post-mastectomy breast reconstruction. methods the patient satisfaction for women who underwent post mastectomy breast reconstruction at university of ...

For the last couple of decades consumer decision-making has been of increasing interest for retail as well as for consumer behaviour research. Food shopping constitutes a unique type of shopping behaviour. In comparison to other types of shopping, food is essential to life, and not often are there as many choices to be made in a short period of time as when shopping groceries. The purpose of th...