The Web today includes many pages intended to deceive search engines, in which content or links are created to attain an unwarranted result ranking. Since the links among web pages are used to calculate authority, ranking systems should take into consideration which pages contain content to be trusted and which do not. In this paper, we assume the existence of a mechanism, such as, but not limi...

This study investigates whether appropriate management control system (MCS) design of supplier relationships is associated with good performance. Although MCSs are found to be contingent on situational characteristics, it remains unclear whether this contingency fit contributes to performance. To illustrate the validity and dynamics of the fit-performance association, we perform a retrospective...

The World Wide Web has evolved into a distributed network of web applications facilitating the publication of information on a large scale. Judging whether such information can be trusted is a difficult task for humans, often leading to blind trust. In this paper we present a model and the corresponding veracity ontology which allows trust to be placed in web content by web agents. Our approach...

The Internet has challenged the traditional business model of travel agencies: What is the reason for their existence if information is abundantly available and transactions can be flexibly booked on the Internet? This paper argues that good travel advisory services create a significant added value, if they succeed in uncovering the customers’ hidden needs and creating a better user experience....

Recommender systems attempt to match users’ preferences with items. To achieve this, they typically store and process a large amount of user profiles, item attributes, as well as an ever-increasing volume of user-generated feedback about those items. By mining user-generated data, such as reviews, a complex network consisting of users, items, and item properties can be created. Exploiting this ...

This exploratory study adds to the very limited prior research on consumer attitudes toward mobile marketing in the context of smartphone technologies and applications, and specifically their response to the use of QR codes. An online questionnaire-based survey was conducted to gather data from a convenience sample of mobile phone users in the UK. The study suggests that as consumers move from ...

Nowadays more and more Internet applications install reputation systems to collect opinions users have about some reputation objects. The opinions are usually formalized in the form of ratings the reputation system can use to build overall reputation profiles of the reputation objects. Reputation objects might be other users, products, web content and anything else that can be rated. Users may ...

Through an empirical study among holiday travellers, residing in the Former Soviet Union Republics, this paper presents a comprehensive view of role and impact of social media on the whole holiday travel planning process: Before, during and after the trip, providing insights on usage levels, scope of use, level of influence and trust. Findings suggest that social media are predominantly used af...

Parsimoneous Strategy: a linear strategy with focused disclosures [Winsborough, Seamons, and Jones. DISCEX 2000] Prunes: a quadratic backtracking strategy [Yu, Ma, and Winslett. CCS 2000] Policy graphs: protecting policy content as a sensitive resource [Seamons, Winslett, and Yu. NDSS 2001] Interoperable strategies: closed strategy families [Yu, Winslett, and Seamons. CCS 2001] [Yu, Winslett, a...