One of the most significant factors to the survival of many service-based firms such as banks and insurance companies is customers’ continuous use of their IT services. The focus of this paper is on replicating IS Continuance Model (Bhattacherjee, 2001) in the mobile banking context. We collected data by surveying 256 college students who were users of mobile banking applications of multiple ba...

This study’s purpose was to propose a hybrid model based on expectation–confirmation model (ECM), technology acceptance model (TAM), and updated DeLone & McLean information system (IS) success model to examine whether quality factors as the antecedents to user beliefs affected users’ continuance intention of the digital library. Sample data for this study were collected from students enrolled i...

Despite the growth in online reservation in recent years, research surrounding customer continuance intentions regarding this service remains insufficient. This research attempts to fill this gap by integrating the e-service quality model with the expectation–confirmation model (ECM) to measure continuance intentions regarding online reservation. Data was collected from a survey of users who ha...

This study explored the linkages between the five-factor model of personality and Meyer and Allen’s (1991) model of organizational commitment using a field sample. Results indicated that Extraversion was significantly related to affective commitment, continuance commitment, and normative commitment. Neuroticism, Conscientiousness, and Openness to Experience were all significantly related to con...

As the Indonesian government promotes cashless transactions, more and efforts are put to make people adopt keep using electronic money, including mobile payment (m-payment). The research focuses on investigating factors that influence people’s intention m-payment two robust theories in continuance intention: Technology of Acceptance Model (TAM) Expectation Confirmation (ECM). Despite robustness...

The user’s usage continuance of an information system (IS) has been considered as a key factor in determining whether an IS is useful or not. This usage continuance not only allows firms to recoup their IS investment but also represents the sustainability of IS success. However, continuance of IS usage is a long-term organizational process; it can be influenced by contingency factors (e.g., env...

Process modeling has become an essential aspect of information systems (IS) practice. In line with the increased popularity, a plethora of process modeling techniques has been proposed over time. Yet, despite the proliferation of techniques, only a few have been widely accepted by practitioner communities. However, the long-term viability of a process modeling technique and its eventual success...

This paper examines the factors influencing consumers’ intention to continue using a new pattern of online group-buying, which benefits consumers from high discounts and is prevalent in many countries of the world since 2009. A theoretical model is proposed based on Expectation-Confirmation Model of IS Continuance (ECM-ISC) from the previous IS continuance literature, integrating with e-recover...

The aim of this research is to advance both the theoretical conceptualization and the empirical validation of trustworthiness in mHealth (mobile health) information services research. Conceptually, it extends this line of research by reframing trustworthiness as a hierarchical, reflective construct, incorporating ability, benevolence, integrity, and predictability. Empirically, it confirms that...

Previous research suggests that an eventual information technology (IT) success depend on both its initial adoption (acceptance) and subsequent continued usage (continuance). Expectancy disconfirmation theory (EDT) has been successfully used to predict users intention to continue using information technologies. This study proposed a decomposed EDT model to examine cognitive beliefs and affect t...