We study capacitated assortment problems when customers choose under the multinomial logit model with nested consideration sets. In this choice model, there are multiple customer types and a customer of a particular type is interested in purchasing only a particular subset of products. We use the term consideration set to refer to the subset of products that a customer of a particular type is i...

Supporters of choice-based lettings frequently emphasise the principles of customer empowerment, but does this extend to meaningful choice for vulnerable households? The paper focuses initially on the debate on ‘need’ versus ‘choice’ and applies this to vulnerable households. A brief outline is then provided on how choice-based lettings systems in Britain and The Netherlands have attempted to e...

With the encouragement of marketing scholars, many companies are tying employee incentives to customer ratings of satisfaction, service quality, or employee performance. One potential drawback to these practices is that customers' evaluations of employees—and, therefore, any associated rewards—may be biased by employee race. This possibility was examined in a restaurant setting. We found that c...