We study the interaction between nonprice public rationing and prices in the private market. Under a limited budget, the public supplier uses a rationing policy. A private firm may supply the good to those consumers who are rationed by the public system. Consumers have different amounts of wealth, and costs of providing the good to them vary. We consider two regimes. First, the public supplier ...

Net Promoter Score (NPS) has become the de facto standard for customer surveys; however, how can you get specific information about what drives customer referrals out of a “one question” survey? The goal of this paper is to explain how NPS survey results can be leveraged for achieving software business success, using Six Sigma concepts. The approach includes detection, selection, and validation...

Few studies have been carried out with the specific aim of looking at customer-to-customer (C2C) interaction, as opposed to the co-creation of the experience. There are C2C literature on empirical case studies and conceptual methods, but one approach is to identify and explore a wider range of C2C-driven services in terms of customers’ interaction. In this research we use the framework of agent...

Purpose The purpose of this paper is to empirically examine supplier selection among smalland medium-sized firms in the US textile and apparel industry. For smalland medium-sized firms, one powerful method of improving the firm’s competitiveness in the dynamic business environment is through strategic approach of supplier selection, which emphasizes supplier’s contributions to the total product...

Effective and correct customer classification plays a key role in analyzing and estimating customer consumption patterns, establishing personalized marketing service system and differentiation management. A new customer classification algorithm is advanced based on ant colony algorithm. Firstly, based on consumer characteristics and behaviors analysis, an indicator system is designed which incl...

Correctly and effectively customer classification according to their characteristics and behaviors will be the most important resource for electronic marketing and online trading of network enterprises. Aiming at the shortages of the existing K-means algorithm of data-mining for customer classification, this paper advances a new customer classification algorithm through improving the existing K...

delivering perishable products to customers as soon as possible and with the minimum cost has been always a challenge for producers and has been emphasized over recent years due to the global market becoming more competitive. in this paper a multi-objective mix integer non-linear programming model is proposed to maximize both profits of a distributer and the total freshness of the several produ...

Software product line (SPL) is a set of software systems that share a common set of features satisfying the specific needs of a particular market segment. A feature represents an increment in functionality relevant to some stakeholders. SPLs commonly use a feature model to capture and document common and varying features. The key challenge of using feature models is to derive a product configur...

Logistics customer service is an important factor in the success of supply chain management. The aim of this study is to propose a novel approach for customer service management. For the improvement of logistics service operations, the proposed method integrates quality function development (QFD), fuzzy extended analytic hierarchy process (FEAHP), and multi-segment goal programming (MSGP). The ...