The status of the Customer Relationship Management (CRM) literature is investigated for the period of 2000 to 2004 in order to provide an overview of academic writing on the subject and to identify blind spots in the present literature. The top ten MIS journals and proceedings of four international conferences were systematically screened. Selected publications were reviewed in a structured way...

The knowledge-based theory of the firm suggests that knowlege is the organizational asset that enables sustainable competitive advantage in hypercompetitive environments. The emphasis on knowledge in today’s organizations is based on the assumption that barriers to the transfer and replication of knowledge endow it with strategic importance. Many organizations are developing information systems...

The current lack of integration of Governance Risk and Compliance (GRC), Innovation, IT and Strategy results in lost opportunities for growth. If a recent KPMG (2011) Report reflects the true picture, less than 10% of businesses today demonstrate full integration of GRC activities with their business strategy. This paper argues for Board level support for better ‘Absorptive Capacity’ across the...

Recently, Multiple-Criteria Decision Making (MCDM) tools have increasingly been expanded to help researchers and practitioners to evaluate and select the best compromise alternatives. Among popular MCDM methods, Vlsekriterijumska Optimizacija I KOmpromisno Resenje (VIKOR) has attracted much attention to cope with complex problems with conflict factors. The current study conducted a state-of-the...