The purpose of this study is to develop new knowledge in understanding the effect electronic service quality on customer satisfaction, trust and purchase intention understand mediating role satisfaction relationship between online shopping Indonesia. result expected be a better strategy developing electronically which has an impact behavior. This uses sample 264 consumers Analysis data using Sm...

Corresponding Author: Mohannad Moufeed Ayyash Department of Management Information Systems, Al-Baha Private College of Science, AlBaha, Kingdom of Saudi Arabia Email: [email protected] Abstract: Poor information quality can have a significant negative effect on the success of an organization. This study investigated the relationship between information quality’s dimensions, namely accur...

This study examines the dimensions of web service quality based on e-customer’s expectations and perceptions. We develop operationalized web service quality constructs, and analyze their relationships with customer satisfaction and behavioral intentions in an e-business environment. The three identified dimensions of web service quality are perceived risk, web content and service convenience. A...

Research on the user satisfaction dimension of information systems (IS) success has typically focused on the technical characteristics of the system being studied and has not emphasized user attitudes toward the system. IS researchers have noted both the omission of user attitudes and the weak theoretical foundation in research on user satisfaction with IS. Joshi’s equity-implementation (E-I) m...

This research examines the relationships among four dimensions of experiential value (aesthetic, playfulness, service excellence and efficiency), consumer satisfaction, and e-loyalty in an e-shopping setting, along with the moderating role of shopping behavior category. Structural equation model and multiple regression analysis are used to test the hypotheses. The results indicate that extrinsi...

3D virtual worlds, such as Second Life, are increasingly being used for delivering e-learning for different genres of students. As part of an ongoing research to evaluate different digital design aspects of using these emergent virtual learning environments, the aim of this paper is to investigate whether the overall satisfaction of students from their 3D learning spaces is dependent on their s...

Based on consumer’s perspective, the influences of logistics service quality on customer satisfaction were empirically studied in order to clarify the key logistical factors affecting consumer’s satisfaction. An empirical method is used to investigate the factors in E-commerce logistics service quality that influence customer satisfaction. The results indicate that delivery service quality, aft...

In the emerging competitive and technological driven banking era, banks have to strive hard for retaining and enlarging their customer base. Electronic customer relationship management (E-CRM) is the combination of traditional CRM with the e-business applications marketplace. An E-CRM system provides financial institutions with the opportunity to establish individual and need oriented customer ...

This research aims to explore the effect of e-service quality on customer satisfaction and loyalty. Especially, the current paper focuses on customer perceptions and reactions to the tangible factors of e-service quality in the Business-to-Customer (B2C) area. This tangible eservice quality includes web design esthetics, ease of use, virtual tour, and visualization. In addition, intangible e-se...