The growing demand for shopping assistants in E-Commerce was identified by many researchers. Some retailers try to address this need by introducing totally autonomous agents; others make extensive use of human resources, shifting operators from telephone lines to chat-based interactions with online customers. The recently developed 3D Electronic Institutions methodology provides facilities to c...

This study attempts to identify the informationoriented shopping behavior of online consumers in electronic commerce environment. Rich information revealed on the Internet leads to the change of consumers’ purchase decision-making processes. Findings from the consumer focus group interviews support that consumers do have tendency to perform search online before committing to any purchases. Also...

Although a growing body of research is developing to address the different e-business practices in the electronic marketplace, e-tailing strategies have only been investigated as part of the study of general e-business strategies. However, researchers recognise that innovative and unique modes of e-tailing operations have emerged in recent years. Therefore, this paper introduces an organising f...

Reputation stems from overall assessments of an e-business’ standing, according to various stakeholders, and it affects key customer outcomes. Despite burgeoning literature on the correlates of the customer-based reputation of e-commerce companies (ECCR), scarce research examines how reputation affects monetary outcomes. To extend existing literature on ECCR outcomes, this study focuses on cust...

Many financial institutions are now realizing that information technology is enabling business, not just supporting it. For this reason, financial sectors are changing the way they operate to capitalize on this trend by conducting their day-to-day business operations, namely, business-to-business (B2B) and business-to-consumer (B2C) using online applications. The proliferation of e-business and...

In this paper we investigate those aspects of electronic commerce which can be used to facilitate inter-organisational business dealings. The Internet has substantially promoted different aspects of electronic commerce such as electronic ordering and shopping: electronic malls are increasingly becoming part of the modern information society. However, the pace of adoption of emerging computing a...

This paper takes Beijing as an instance, launches investigation and survey on 152 rural residents, and analyzes the real demands of rural residents in the progress of e-commerce implementation in developed areas to provide government with support for the further construction in the relevant aspect. 71.71% of rural residents have ever heard about this concept, but among all the interviewees, 24....

The Internet has been increasingly used to facilitate online business transactions between business entities and consumers for various products and services. One of the applications that has received much attention in the last few years is Online Grocery Shopping (OGS). However, the study of Online Grocery Shopping has been limited in number. To enrich the existing studies, this paper examines ...

We have studied the evolutionary stages of pure e-tailers, click & mortar (C&M) and brick & mortar (B&M) retailers for three points of time: June 1999, June 2000, and June 2001. To evaluate the dynamic stages of etailing business as an innovative venture, we propose four stages: exploration, breakeven, growth, and maturity. The stages are measured by the impact of revenue and income on the firm...