Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence suggests that a majority of the attempts to implement CRM systems fail, no single reason for the failures has been identified. Assuming that CRM implementation is an extension of a customeroriented business strategy and assuming successful integration with Enterprise Information Systems such as Enterpri...

A major issue in the management of virtual enterprises is the integration and coordination of the business processes. The successful attainment of the business goals of a virtual enterprise depends on its ability to align the business processes and practices of partner enterprises. This paper will present a modeling scheme which supports a process centered approach to the analysis and design of...

Enterprise Resource Planning systems that provide a packaged solution to data management problems across an enterprise are widely implemented in modern organisations. Ongoing efforts to deliver productive outcomes from implementing ERPs have ensured that this is an area of great interest to IS researchers and practitioners. This paper investigates the notion of ‘fit’ of ERP to organisation with...

. management Second-Wave Enterprise Resource Planning Systems. And Failure in Enterprise Resource Planning System Implementation: Read PDF. Pp.Second-Wave Enterprise Resource Planning Systems. The focus of this book is on the most important class of enterprise systems, namely. Enterprise Resource.system and turning on ERP helps create a reenergized organization, with customers. Inc, the Deloitt...

Enterprise interoperability enables the access to relevant information within an enterprise. Traditionally, enterprise integration implementations are managed as merely technological solutions, but integration requirements outcome from business process needs, such as just-in-time information and integration with strategic partners. Without a business process driven methodology that comprises bo...

The purpose of this research is examining the influence of organizational learning and knowledge management in enterprise resource planning implementation. This study is based on organizational learning, knowledge management and enterprise resource planning implementation. This research did not test all organizational factors and focus particularly on knowledge management capacity and absorptiv...

Enterprise Resource Planning (ERP) is an integrated set of subsystems that integrates all facets of the business, including planning, manufacturing and logistics, sales and marketing. ERP systems are originated to serve the information needs of manufacturing companies. Over time though, they have grown to serve other industries, including financial services, customer good sector, supplier chain...

Enterprise integration is the study of an organization, its business processes, and resources, understanding how they are related to each other and determining the enterprise structure so as to efficiently and effectively execute the enterprise goals. There are many separate research streams that have developed theories, approaches, and technologies for integrating the enterprise. There seems t...

Hi-tech industry plays a vital role in the Taiwanese economy, with products characterized by short product life cycle, great investment amount, fast market changes, and high rate of product upgrade. Under global competitive pressure, the hitech industry has adopted information technology to shorten the process, reduce costs, increase flexibility, improve product or service quality, and thus enh...