Researchers have expended considerable effort in constructing theoretical models, such as the technology acceptance model (TAM), expectation confirmation model (ECM), and cognitive model (COGM), that explain and predict user behavior in information system acceptance and continuance. This study combines these three models and two central constructs satisfaction and attitude into an integrated mo...

This study’s purpose was to propose a hybrid model based on expectation–confirmation model (ECM), technology acceptance model (TAM), and updated DeLone & McLean information system (IS) success model to examine whether quality factors as the antecedents to user beliefs affected users’ continuance intention of the digital library. Sample data for this study were collected from students enrolled i...

Due to the rapid growth of mobile data service (MDS), research into MDS continuance has recently emerged as an important issue in information systems (IS) and marketing literature. This study develops an integrated model designed to predict a user’s continuance behavior toward MDS based on the expectation–confirmation model (ECM) and the theory of planned behavior (TPB). Empirical data collecte...

The fact that the patient satisfaction with primary care clinical practices and physician-patient communications has been decreased gradually has brought a new opportunity to online channel as a supplementary service to provide additional information. In this study, we adopted ExpectationConfirmation Theory (ECT) to examine the process of cognitive knowledge expectation-confirmation of e-health...

Social networking services (SNS) provide innovative online platforms for social interactions and communications. In order to understand users’ continuance intention of using SNS, we first propose a comprehensive research model based on the expectation-confirmation model (ECM) of IS continuance. Our model examines direct and indirect factors affecting users’ continuance intention of SNS usage. W...

Rapid use of internet-based applications like mobile library (MLA) are depicting the modern era digital students and literature broadly discussed initial adoption MLA among students. However, there is a need to investigate continuance intention overcome an acceptance-discontinuance phenomenon. Therefore, this research was performed for empirical support toward continued usage by integrating ext...

With information technology mediating most aspects of contemporary societies, it is important to explore how human-oriented concepts may be leveraged to explore human actions in this new dispensation. One such concept is expectation violations. Expectations govern nearly all aspect of human interactions. However, while this phenomenon has been studied in human-human contexts where violations ar...

Purpose: This paper aims at an understanding of factors that influence the continuance intention to use mobile interest-based community applications, with a focus on the impacts of technology acceptance model (TAM) constructs and experiential value. Design/methodology/approach: Taking a hybrid model combining TAM and extended expectation confirmation model (ECM) as foundation, this study integr...

Most existing research concerning e-commerce in developed countries that have adopted information technology earlier than developing countries, such as Indonesia. The purpose of this study is to know the critical components service quality can affect level customer satisfaction and loyalty Indonesia using dimensions researchers tested countries. Smart Partial Least Square (SmartPLS 3.0) reveale...

Systems that attempt to understand natural human input make mistakes, even humans. However, humans avoid misunderstandings by confirming doubtful input. Multimodal systems--those that combine simultaneous input from more than one modality, for example speech and gesture--have historically been designed so that they either request confwmation of speech, their primary modality, or not at all. Ins...