The Evaluation of eCRM implementation in most of organizations will witness an increase in efficiency, staff satisfaction, and eventually customer satisfaction. The objective of this paper is to apply and compare the analytic hierarchy process (AHP), Fuzzy AHP and Fuzzy Topsis methods to evaluate the Parsian banks’ readiness in ECRM implementation. Primary data have been collected by means of q...

Selection of an appropriate Multiple Attribute Decision Making (MADM) method for providing a solution to given MADM problem is always challenging endeavour. The challenge even greater situations where specific there exist multiple methods with similar degree suitability. Technique Order Preference by Similarity Ideal Solution (TOPSIS) and its dominant variant the Modified TOPSIS are two very ap...

Karma??k organizasyonlar olarak hastanelerin finansal performanslar?n? etkileyen birçok faktör bulundu?u için performans de?erlendirme süreçlerinde birden fazla faktörün dikkate al?nd??? çok kriterli karar verme yöntemlerinin kullan?lmas? gerekli hale gelmektedir. Bu çal??mada, hastane hizmetleri sektörünün 2009-20019 dönemindeki performans?n?n yöntemleri olan CRITIC temelli TOPSIS yöntemi ile ...

Magnesium alloys is a lightweight material establishing scope in various fields such as aerospace and automobile. Moreover, magnesium are also considered hydrogen storage materials. In order to understand the machining behaviour of alloy detail research planned. this turning experiments conducted on AZ91 using L9 orthogonal array (OA) experimental design. Technique for Order Preference by Simil...

With the wide spread popularity of social networking sites (SNS), enterprise organizations have started to explore the business opportunities in SNS such as Facebook to conduct targeted marketing and reputation management. Customers or users tend to trust the opinion of other customers or users, especially those with prior experience of a product or service, rather than company marketing. One o...

The increasing rate of technology growth has resulted in decrease in cost of information. These technologies are helpful in coordinating the activities resulting in effective management of the supply chain. Literature shows that the use of Information Technology (IT) plays an important role in managing the processes of SCM. This has resulted in increasing use of IT in SCM. The computerization o...

This paper extended TOPSIS (Technique for Order Preference by Similarity Ideal Solution) method for solving Two-Level Large Scale Linear Multiobjective Optimization Problems with Stochastic Parameters in the righthand side of the constraints (TL-LSLMOP-SP)rhs of block angular structure. In order to obtain a compromise ( satisfactory) solution to the (TL-LSLMOP-SP)rhs of block angular structure ...

Due to an increased awareness and significant environmental pressures from various stakeholders, companies have begun to realize the significance of incorporating green practices into their daily activities. This paper proposes a framework using Fuzzy TOPSIS to select green suppliers for a Brazilian electronics company; our framework is built on the criteria of green supply chain management (GS...

TOPSIS is a multicriteria decision making technique based on the minimization of geometric distances that allows the ordering of compared alternatives in accordance with their distances from the ideal and anti-ideal solutions. The technique, that usually measures distances in the Euclidean norm, implicitly supposes that the contemplated attributes are independent. However, as this rarely occurs...

Supplier selection problem is an important issue in supply chain management and includes both tangible and intangible factors. Within the effect of the intangible factors, decision making in supplier selection problem includes a high degree of fuzziness and uncertainties in practice. In academic research to handle this uncertainty and vagueness, Fuzzy Set Theory is used as an effective tool. Th...