Increasingly organizations compete based on time. As a result, cycle-time reduction is a key agenda for organizations interested in achieving increased customer service and reduced cost. With improved cycle time, organizations can often eliminate or reduce inventory while expanding customer service offerings. The purpose of this tutorial is to present the fundamental concepts of cycle time redu...

abstract background: to get intersectoral collaborations is one of the strategies considered for the goal of health for all by the year 2000 which has been emphasized in the 21th century again. if the members of local organizations are more satisfied, they will collaborate in the improvement of health programs more. this study was performed to assess the satisfaction rate of the members of loca...

the increasing growth and development of communications technology has created a major change indifferent aspects of human life and organizational performance. new technologies have changed function and attitudes of individuals and organizations and have become an important aspect in creating new jobs and innovation in organizations. development of new phenomena such as electronic business, ele...

The main objective of this study was to determine if emotional labour has become a criterion in performance appraisal, job description, selection, and training schemes in the hotel industry in Nigeria. Our main assumption was that majority of hotel organizations have not built emotional labour into their human resources management schemes. Data were gathered by the use of structured questionnai...

The staff members working in all human service settings have major effects on the populations in which they are working. Staff enjoyment and their preferences also play a role in their work performance. Work performance, specifically in aging settings, is an understudied area of applied behavioral research. Thus, giving focus to identifying performance deficits may assist with increasing job ta...

OBJECTIVES This research uses age stratification, isolation, compensatory, and ethnic community perspectives to predict differences by race in the utilization of formal organizations across cohorts. Voluntary organizations are classified into three general types: social service clubs, job-related groups, and neighborhood organizations. We hypothesize that racial differences in organizational pa...

Research on the differences in customer satisfaction between product and service organizations has focused on an output perspective, or how customers evaluate performance. This study takes this research inside organizations to analyze and investigate how key internal quality practices of product versus service organizations (employee management, process orientation, and customer orientation) in...

The adoption of IT Infrastructure Library (ITIL) framework is a challenging task for many IT service provider organizations. Many government organizations in Finland have also started to use ITIL and need help in configuring tools and defining processes. The research problem of this study is: What types of challenges exist in the IT service provider’s customer support? The main contribution of ...