Organizations experience frequent cyber-attacks, and recovery comes at a high cost. Of especially high concern are those breaches involving inter-organizational networks, since repercussions can quickly spread across organizations. We report on a case study of such a security incident. Inter-organizational cooperation was required to detect the scope of the breach and to recover from its effect...

Introduction The complexity of the care provided for critically ill patients frequently leads to medical errors with potential harm. To improve standards of care, each incident should be recorded, reported and discussed within the team. The reporting system highlights where errors were made and what lessons can be learnt from such incidents. These are commonly reported as “critical incidents” o...

Deutsche Hochschulrechenzentren beschäftigen sich derzeit immer mehr mit der Umsetzung von IT-Servicemanagement (ITSM). Erste Schritte sind die Etablierung einzelner ITSM-Prozesse, wie Incident Management und damit verbunden die Einführung eines Service Desk als Single Point of Contact sowie die Umsetzung der Prozesse mit entsprechenden ITSMSystemen. Um mehr Transparenz bezüglich Zuständigkeite...

Monitoring the performance of incident response (IR) management is important input for improving the IR management system. A set of performance indicators, which assists monitoring in a proper way, is described regarding: the incident response management system; information security culture; number of incidents responded to; average time spent on responding; consequences of incidents; number of...

The nation’s incident management personnel and emergency responders need to work in a coordinated, well-planned manner to best mitigate the impact of natural and man-made disasters. They need to be trained and be ready to act in view of increased security threats. Training has been traditionally provided using live exercises at a great expense. Simulation and gaming systems could provide a wide...

Typically, many of the modern buildings have concrete walls constructed from cinder block walls, that have periodic nature in their relative dielectric constant. This periodic nature excites higher-order Floquet harmonic modes at microwave frequencies, which leads to the propagation of scattered waves along with non-specular directions. Periodic structures exhibit different behaviors when illum...

The integration of Industrial Control Systems (ICS) with IT systems has increased the ICS’ exposure to cyber threats. We have seen a tremendous increase in the number of security incidents happened to ICS in the past five years. This requires the ICS to provide effective incident response capabilities to counteract security attacks. Previous research on ICS incident response has been focusing o...

Interest in the field of patient safety incident reporting and analysis with respect to Health Information Technology (HIT) has been growing over recent years as the development, implementation and reliance on HIT systems becomes ever more prevalent. One of the rationales for capturing patient safety incidents is to learn from failures in the delivery of care and must form part of a feedback lo...