This study investigates the impact of innovation on users of an evolving Information Systems (IS) product. Building on two different streams of research, Levitts (1980) Total Product Concept and the Three Factor theory (Kano. 1984) this study identifies three types of innovation: Basic, Expected and Augmented. The impact of introducing these innovations on user satisfaction was found to be depe...

ion and Search in Verification by State Exploration 状態探査による検証における抽象化と探索 Koichi Takahashi 高橋 孝一 A thesis submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Information Science at the University of Tokyo

Patient satisfaction is a goal of effective health care delivery and its assessment is important to the improvement of health care, especially in the context of a more consumerist culture. Patient education and information has been shown to improve patient satisfaction with care. Lack of sufficient patient information (specifically related to post-discharge care) was identified in our patient p...

Assessing the success of an information system might help in locating weak and strong points of the system leading to the improvement of system under assessment. A popular system evaluation construct is user’s satisfaction. Different measuring instruments were developed to assess this construct at the organization environment. In addition to the traditional instruments that were develop to asse...