Media Directory; Cabell’s Directories; DBLP; Google Scholar; INSPEC; JournalTOCs; Library & Information Science Abstracts (LISA); MediaFinder; The Index of Information Systems Journals; The Standard Periodical Directory; Ulrich’s Periodicals Directory Copyright The International Journal of IT/Business Alignment and Governance (IJITBAG) (ISSN 1947-9611; eISSN 1947962X), Copyright © 2014 IGI Glob...

the telecommunications industry plays an important role in providing ict services to a wide range of customers. in addition to individual customers, corporate customers also are user of these services and have an important role to make return on investment for telecom companies (telcos). therefore, this group of customers should not be ignored by any reason. this is where the telecom companies ...

Over the last four years there has been a concerted push for the integration of Information Technology Service Management (ITSM) concepts into the Information Systems (IS) curriculum. However, relatively few Universities have attempted to do so. While there are numerous papers pushing the idea forward, a literature review revealed only four papers discussing how this has been done. This paper d...

This paper proposes a collaborative approach to aspects of IT service management (ITSM) for agile information technology landscapes composed of technically knowledgeable users and fast changing requirements. The cost-intensive and timeconsuming tasks of building and maintaining a configuration management database (CMDB) are accomplished in a distributed, collaborative way in a semantic wiki in ...

ITIL ist in vielen Unternehmen ein etabliertes und gelebtes Framework. Aber wie ist der Status Quo an den Hochschulen? Die IT an den meisten Hochschulen ist ebenfalls einerseits Kostenzwängen unterworfen, muss aber andererseits mehr leisten denn je. Ist die Einführung von ITIL ein Allheilmittel? Dies soll in einer Diskussionsrunde vertieft werden. Inhalt des Tutorials Viele Hochschulen setzen s...

This edition of IEEE Intelligent Transportation Systems Magazine ( xmlns:xlink="http://www.w3.org/1999/xlink">ITSM ) will find its place in history, as it is the very first issue that published, speaking IEEE terms, an “electronic only media publication.” The magazine’s future editions see ...