Abstract An introduction to the special volume on Operations Research in Forestry from the 14th Symposium for Systems Analysis in Forest Resources, held at the Marbella Resort, Maitencillo, Chile, March 8–11, 2011. This volume of the Annals of Operations Research contains some of the papers presented at the Symposium that were submitted for publication and passed the rigorous peer review proces...

Humanitarian operations research holds a considerable allure for researchers, often promising interesting contexts to develop and extend current theory, large pools of data to validate theory and generate new insights, and, more generally, the opportunity to conduct “research that matters”. For many of these reasons, we embarked on several research initiatives over the past several years with m...

Aservice encounter is an experience that extends over time. Therefore, its effective management must include the control of the timing of the delivery of each of the service’s elements and the enhancement of the customer’s experience between and during the delivery of the various elements. This paper provides a conceptual framework that links the duration of a service encounter to behaviors tha...

The globalization and the fast technological changes require the organizations to develop competitiveness at the global level. This poses great problems, particularly to small and medium -sized enterprises (Case Study of Slovenia) having available limited resources, such as personnel, money, development – operational capacities or knowledge. Therefore, it is urgently necessary that they focus o...

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