customer relationship management (crm) and knowledge management (km) have become especial and strategic keys in the current competitive environment for all companies.  the critical role of km as the main determinant of the success of crm has been the focal point of the previous researches; the present paper aimed at studying the impact of different km factors- such as customer knowledge (ck), s...

From the knowledge-based view, an organization is considered an entity that integrates and distributes knowledge to produce products and services. Knowledge is acknowledged as a sustainable basis of competitive advantage that many organizations possess. Entrepreneurial activity also has been viewed as an essential feature for organizations to survive and prosper in today’s turbulent environment...

The effective management of knowledge resources is a key imperative for firms that want to leverage their knowledge assets for competitive advantage and improved performance. However, most firms do not attain the required performance levels even when programs are in place for managing knowledge resources. Research suggests this shortcoming can be addressed by linking knowledge management to bus...

Purpose The purpose of this study is to test the thesis that family firm’s success hinges on effective strategic knowledge management (SKM) capability coupled with an entrepreneurial orientation (EO). Contingency theory holds contingent capabilities and resource orchestration explains how well firms nurture structure, bundle leverage resources define competitive advantage (CA). This combines th...

knowledge management strategy is mentioned as one of the most important success factors for implementing knowledge management. the km strategy selection is a complex decision that requires consideration of several factors. for evaluation and selection of an appropriate knowledge management strategy in organizations, many factors must be considered. the identified factors and their impact on kno...

Purpose In spite of the increased attention on knowledge management processes as important variables for firms to generate performance benefits within supply chain literature, little is known about how these could impact offshoring innovation (OI) relationships held by small and medium-sized enterprises (SMEs). Considering their growing importance, this study aims investigate interplay between ...

Innovation capability has a multi-dimensional structure and the aggregate resultant performance of these dimensions would bring about the organizational success. The main aim of this study is to introduce a conceptual model of innovation capability in industrial and academic research centers. This paper is a systematic review of the papers published in the field of innovation capability dimensi...