Customer relationship management ( Customer Relationship Management, CRM ) and knowledge management ( knowledge management, KM ) are currently hot research fields. Knowledge of customer relationship management is to support the activities of the enterprise customer relationship management. Enterprise CRM activities consist of a series of activities. But there is a big gap in knowledge, So this ...

Knowledge management (KM) is a key factor to increase effectiveness of management system. There have been researches of KM on many environmental services. Unfortunately, only a few researches have focused on sustainable service for Municipal Solid Waste (MSW). There are evidences of ineffective waste management causing socio-economic and environmental problems, especially in urban areas of deve...

This paper examines the role of knowledge management (KM) in not-for-profit organisations (NFPs). NFPs are essential in developing sustainable communities (Scarso 2008) providing many social, environmental, health and human services required by a vast amount of communities’ stakeholders. With limited research related to KM in an NFP setting, this paper advances knowledge and offers a unique vie...

Demonstrating the value of knowledge management (KM) to the organization represents an elusive challenge. In part, this challenge is due to the nature of knowledge management itself and the difficulty in creating direct linkages between knowledge sharing and sales growth or productivity. But it is also undoubtedly due to misaligned KM activities. This paper first reviews the current state of me...

KMWorld Supplement to Premium Sponsor Andy Moore . . . . . . . . . . . . . . . . . . . . 2 Social Business: Delivering the Promise of KM? As we all know, KM has been an uphill sell for a long time. Failed projects. Misdirected strategies. Lack of adoption. Expensive and ineffective technologies. These are the kinds of things that put a bad taste in the mouth of executives and investors.What KM ...

Users who downloaded this article also downloaded: Trevor Downes, Teresa Marchant, (2016),"The extent and effectiveness of knowledge management in Australian community service organisations", Journal of Knowledge Management, Vol. 20 Iss 1 pp. Gillian Ragsdell, (2016),"Knowledge Management in the Not-For-Profit Sector: Introduction", Journal of Knowledge Management, Vol. 20 Iss 1 pp. Lyndsay Blo...

Knowledge management (KM) is emerging as one of the most powerful management tools in today’s manufacturing. It looks at the company resources in order to gain competitive advantage. The management of these resources can mean the difference between success and failure in a competitive environment. This encourages companies to look for better ways in the management of these intangible assets, de...

In public administration, knowledge management (KM) is increasingly advocated for improving novelty and agility in policy development and service delivery. This study identifies factors influencing KM, theorizes their interaction effects based on the resourcebased view, and assesses the impact of KM on organizational effectiveness. Physical resources invested specifically to promote KM (e.g., K...

this paper explored the multiple relationships between intellectual capital (ic) and knowledge management (km) in an iranian university. for intellectual capital, three components were studied including: relational capital, structural capital and human capital. for knowledge management, five processes were considered, namely creation, acquisition, codification, sharing and application. the rela...