Few researches have been conducted on customer relationship management (CRM) success but the antecedents are not clearly depicted. Besides, Literature on CRM in an integrated fashion is sparse, rather issues are presented in isolation mostly focusing on technology ignoring other organizational and extra-organizational issues like social capital and customer knowledge. Moreover, the mediating ro...

Augmented Reality (AR) applications can be used to improve tasks and mitigate errors during facilities operation maintenance. This article presents an AR system for facility management using a three-dimensional (3D) object tracking method. Through spatial mapping, the of interest, pipe trap underneath sink, is tracked mixed onto visualization. From that, maintenance steps are transformed into v...

One important issue in using the industrial and manufacturing facilities is to consider their impacts on the environment. Many of these equipment have negative effects on the environment when operated for sometimes. In this research the probabilistic logistic times and the destructive effects for maintenance are studied and appropriate model is suggested and evaluated. The aim of the proposed m...

According to the growing trend of IT-based systems, implementation of computerized maintenance management system (CMMS) in Iran’s power industry can dramatically help in optimized management of maintenance activities, and thereby, reducing equipment failures, increasing reliability, increasing product stability and, above all, increasing efficiency and productivity of the employees of this indu...