Customer service and customer retention are critical to an organization’s success in the service sector. In the Midwest retail office of Anthem Consultants, the old PBX system was incapable of handling customer inquires during the busy tax return season. The inefficient systems exposed the organization to missed and delayed calls, which lead to a considerable number of customer complaints and l...

KEY FINDINGS From 1998 to 2008, the proportion of physician office-based visits in the United States became increasingly concentrated on those aged 45 and over. The intensity of physician office visits, as measured by medications prescribed or continued, imaging tests ordered or provided, and time spent with physicians, also became increasingly concentrated on those aged 45 and over. Although m...

BACKGROUND High-quality preventive services for youth aged 11 to 18 include assessment and counseling regarding health behavior risks and developmental tasks/strengths of adolescence. Nationally, primary care health behavior risk screening and counseling rates lag considerably behind other preventive health services. The purpose of this project was to assist pediatric and family medicine practi...

Public e-services from inside: a case study on technology's influence on work conditions in a government agency, 2013, Purpose: The purpose of this paper is to discuss the consequences of citizens' increased use of public e-services for agency employees' work situation. Design/methodology/approach: In order to accomplish the purpose of the paper the authors focus on the way in which the increas...

The increasing cost of energy and the worldwide desire to reduce CO2 emissions has raised concern about the energy efficiency of information and communication technology. Whilst research has focused on data centres recently, this paper identifies office environments as significant consumers of energy. Office environments offer a great potential of energy savings, given that office hosts often r...

Our Jijo-2 robot, whose purpose is to provide office services, such as answering queries about people’s location, route guidance, and delivery tasks, is expected to conduct natural spoken conversation with the office dwellers. This paper describes dialogue technologies implemented on our Jijo-2 office robot, i.e. noise-free voice acquisition system by a microphone array, inference of under-spec...

Faculty Name Cricket Barakzai Faculty Name Dorothy Fraser Current Faulty Rank Assoc Prof / Current Faculty Rank Lecturer/ Int. Dir., Ctr. for Excellence in Nursing Chair, Nursing Evaluation Committee Department Nursing School/College Health & Human Services Office Phone 451-3428 Office Phone 278-7978 E-mail maryb E-mail dfraser Campus Mailing Address 2345 E. San Ramon Ave. M/S MH25 Fresno, Cali...

UNLABELLED In the face of the progressive implementation of the Affordable Care Act (ACA), a significant regulatory regime, and the Merit-Based Incentive Payment System (MIPS), the Centers for Medicare and Medicaid Services (CMS) released its proposed 2017 hospital outpatient department (HOPD) and ambulatory surgery center (ASC) payment rules on July 14, 2016, and the physician payment schedule...

Computerized control systems have been used in many years to supervise and control power distribution. These systems, which often are referred to as SCADA (Supervisory Control And Data Acquisition) systems, have in recent been more and more interconnected to other systems in recent years. In modern utilities various kinds of data are exchanged between the distribution management systems and the...