Knowledge management (KM) in software engineering and software process improvement (SPI) are challenging. Most existing KM and SPI frameworks are too expensive to deploy or do not take an organization’s specific needs or knowledge into consideration. There is thus a need for scalable improvement approaches that leverage knowledge already residing in the organizations. This paper presents the Pr...

Increasing emphasis is being placed on health care quality measurement and improvement in the US. Within general surgery, several sophisticated quality-measurement and outcomes systems have been developed. These include the National Surgical Quality Improvement Program, the use of selective referral and centers of excellence, the Surgical Care Improvement Project, and the World Health Organizat...