Authors’ Note: This work has been partially funded by the Spanish National Projects FLeXO (TSI-0203012008-19, www.ines.org.es/flexo) and aDaPTaLeaRN (TIN2007-68125-C02-01) and by european Projects eU4aLL (IST-2006-034778, www.eu4all-project.eu) and alfa-CID (ww.aproa.cl/cid-alfa/, II-0511-a). The Complutense University of Madrid has also supported this work (research group 921340). We also than...

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Within the context of a three year applied research project conducted from 2003-2006 in a North American university library, staff were encouraged to reconsider organizational assumptions and design processes. The project involved an organizational leader and an external consultant who introduced and collaboratively applied Soft Systems Methodology (SSM) practice. Project results suggest the ef...