BACKGROUND Patient satisfaction questionnaires are increasingly used for assessing quality of care. AIM To review the evidence for the reliability and validity of patient satisfaction questionnaires for out-of-hours care. DESIGN Systematic review. SETTING Primary care out-of-hours services. METHOD Searches of CINAHL, EMBASE, MEDLINE((R)) and PsycINFO using terms relevant to the measurem...

background equity of access to health and provider payment mechanism in healthcare is a worldwide debated. healthcare reforms are primarily designed to improve productivity, economic efficiency and quality of care; however, an appropriate reimbursement of healthcare providers for services offered to patients and marinating a robust payment mechanism are not elucidated yet. conclusions no single...

Authors have studied the pattern of psychiatric morbidity at the general emergency out-patient services and at the emergency psychiatric services being run concurrently at a large teaching institution. The percentage of psychotics was observed to be maximum at emergency psychiatric services. Non-psychiatric medical officers were observed to deal with non-psychotic psychiatric emergencies themse...

Strong doctor-patient relationships generate greater patient satisfaction and compliance with physician recommendations. Although prior research has explored distinct factors driving favorable patient outcomes, investigations have yet to comprehensively address the efficacy of different communication styles. Furthermore, it is critical to explore the full impact communication approaches have on...

background and objectives: induced demand in healthcare is referred to as provision of unnecessary services or the patient by health services providers, while the patient is not aware of their unnecessity. apart from being unethical, this practice can potentially disturb the supply and demand balance in the health market, pose financial load on the patient, thread the patient’s health by imposi...

a comparative study on patient satisfaction with hospital services in amol     nazari r* [1] , babaalipour mouziraji f [2] , sharif nia sh [3] , amini j [4] , akbari s [5]     received: 5 april, 2011 accepted: 19may, 2011    abstract:  background & aims: patient satisfaction is one of the main indicators for measuring effectiveness of health system. patient satisfaction in different areas is in...

BACKGROUND English National Quality Requirements mandate out-of-hours primary care services to routinely audit patient experience, but do not state how it should be done. OBJECTIVES We explored how providers collect patient feedback data and use it to inform service provision. We also explored staff views on the utility of out-of-hours questions from the English General Practice Patient Surve...