Correspondence Jin-Woo Park, Air Transport Research Division, The Korea Transport Institute, Goyong-City, South Korea. E-mail: [email protected], [email protected] This article investigates how in-flight service, reservation and ticketing, airport service, reliability, employee service, flight availability, passenger satisfaction, pricing (value), and airline image determine passengers’ future be...

Subways are an important means of transport and stations can be filled with thousands of passengers at a time and have limited space for movement. In emergencies such as fire, the life of passengers is at high risk. But not only spatial restrictions of escape routes, also passenger characteristics are important. Subway passengers differ widely in their motivation and individual behavior. In thi...

The paper proposes an empirical framework with endogenous ‡ight frequency and quantity decisions on an airline market. The framework is built around the hypothesis that passengers value not only the ticket price but also the cost of delay associated with an airline. At sample mean values, the cost of delay is estimated to account for 34% of the $280 full price of a seat on a ‡ight. Marketing al...

The risk of death of unbelted rear-seat occupants is obviously increased in car crashes. However, there is little epidemiological evidence that unbelted rear-seat occupants will also increase the risk of death of front-seat passengers. We compared risk of death and severe injury of front-seat occupants in car crashes with belted or unbelted rear-seat passengers. The risk of death of belted fron...

This work presents, for the first time in literature, a low-cost framework to mine data obtained from passengers smart cards, buses GPS and bus stops geolocation using Lambda Architecture approach. Operators, companies, government and passengers will use this knowledge for improving usability, comfort, and quality of transportation service. This analysis gives greater insight into the volume an...

Processing passengers quickly and efficiently is one of the top goals for airport administrators, and major international gateways have the added challenge of processing passengers representing a variety of cultures and nations. People with diverse cultural backgrounds may interpret signage layouts differently with respect to symbols and text. Consequently, dedicated research into signage perce...

This article investigates how perceived price, airline service quality, perceived value, passenger satisfaction and airline image determine passengers’ future behavioural intentions. To test the conceptual framework, structural equation modelling using a maximum likelihood estimator was applied to data collected from Australian international air passengers. It was found that there were signific...

Although, on average, only 2.1% of airline flights are cancelled each year, some of these flight cancellations occur in batches due to events that impact airline network operations such as snow storms, equipment outages, and labor issues. Batch flight cancellations impact a large number of passengers at the same time in the same location and have a negative effect on airline revenue (due to ref...

We consider optimal pricing policies for airlines when passengers are uncertain at the time of ticketing of their eventual willingness to pay for air travel. Auctions at the time of departure efficiently allocate space and a profit maximizing airline can capitalize on these gains by overbooking flights and repurchasing excess tickets from those passengers whose realized value is low. Neverthele...

This paper studies passengers’ choice behavior in air travel. Products are defined as a unique combination of airline and flight itinerary while markets are defined as a directional round-trip air travel between an origin and a destination city. A structural econometric model is used to investigate the relative importance of price (airfare) and non-price product characteristics in explaining pa...