the article by cheri wilson, “patient safety and healthcare quality: the case for language access”, highlights 
the challenges of providing culturally and linguistically appropriate services (clas) to patients with 
limited english proficiency (lep). as the us pursues high-value, high-performance healthcare, our ability 
to meet the needs of our most vulnerable will determine whether we succeed...

conclusions the interaction quality and process quality were the key determinants of patient’s trust in the private hospitals of tehran. to enhance the patients' trust, quality improvement efforts should focus on service delivery aspects such as scheduling, timely and accurate doing of the service, and strengthening the interpersonal aspects of care and communication skills of doctors, nurses a...

OBJECTIVE The objective of this study was to explore the theoretical relationship between the social reputation and the perceived safety of a hospital. SUBJECTS AND METHODS A random sample of 316 patients and 27 relatives of patients who were unable to respond themselves at four public hospitals in Madrid, Barcelona and Alicante were interviewed to establish a measure of reputation and percei...

responding to ruth mcdonald’s editorial on the rise of leadership and leadership development programmes in healthcare, this paper offers three arguments. firstly, care is needed in evaluating impact of leadership development, since achievement of organisational goals is not necessarily an appropriate measure of good leadership. secondly, the proliferation of styles of leadership might be unders...

background: the main objective of nursing is to provide comprehensive nursing care that is appropriate to patients’ needs. however, the incidence of missed nursing care compromises the provision of comprehensive and safe care and threatens patients’ lives. thus, this in-depth qualitative study aimed to explore nurses’ experiences of missed care and factors affecting it. the aim of this study wa...

a ttitude among urmia medical university health workers about patient safety     khalilzadeh h [1] , hemmati maslakpak m [2] *, mohaddesi h [3] , zare fazlollahi z [4]     received: 17 jun , 2013 accepted: 14 aug , 2013     abstract   background & aims : today, patient safety is a critical factor in the quality of health care. the main problem of health care providers in improving their quality...

it is inevitable that healthcare workers throughout their careers will witness actual or potential threats to patient safety in the course of their work. some of these threats will result in serious harm occurring to others, whilst at other times such threats will result in minimal harm, or a ‘near miss’ where harm is avoided at the last minute. despite organizations encouraging employees to ‘s...

in the healthcare context, whistleblowing has come to the fore of political, professional and public attention in the wake of major service scandals and mounting evidence of the routine threats to safety that patients face in their care. this paper offers a commentary and wider contextualisation of mannion and davies, ‘cultures of silence and cultures of voice: the role of whistleblowing in hea...