Quality Function Deployment (QFD) is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs. The "voice of the customer" is the term to describe these stated and unstated customer needs or requirements. The voice of the customer is captured in a variety of ways: direct discussion or interviews, surveys, f...

Customer’s decision to buy is in high degree based on the trustworthiness of the company offering products and services. It is widely acknowledged that understanding customer needs is a critical success factor in business. Here we look at the needs of the e-business customer. It is noted that trust is a critical issue in this context. Key-Words: electronic services, customer needs, trust, e-bus...

0 7 4 0 7 4 5 9 / 0 0 / $ 1 0 . 0 0 © 2 0 0 1 I E E E the demise of e-commerce sites when sites are too late, too buggy, or too complex for ease of use. Many Internet analysts correctly predicted that a significant number of business-to-consumer sites would fail during the year 2000 due to a lack of customer retention and repeat sales. Webmergers estimated that 150 dot-coms failed during 2000 a...

Requirements elicitation is a critical and error-prone stage in software development where user requirements should be defined accurately to ensure the success of the software system. In a highly competitive market, businesses are focusing more on satisfying customer needs which largely affect customers decision to buy the software product, providing the potential for the success of the softwar...

In today’s digital economy, knowledge is regarded as an asset, and the implementation of knowledge management supports a company in developing innovative products and making critical management strategic decisions. Product innovation must link technological competence such as engineering and process know-how with knowledge about the customer, so that the product will meet the customers’ needs, ...

Abstract Objective The aim of the paper is to establish relationship between customer capital and company's market value (MV). Examining this impact seems justified as topic has been rarely investigated till now. Methods regression analysis was used achieve research objective. We analyzed reports 100 U.S. stock leaders for 2018, which were prepared in accordance with requirements International ...

Recent research on market orientation and close customer relationships addresses how firms create market intelligence and adapt to their environments. However, our understanding of market-oriented firms is incomplete because it does not fully incorporate with cultural linkages and collaboration in buyer-seller relationships. Actually, it has been neither investigated nor understood well the int...

The product design concept selection is an integral part of product development process. It is a team based decision making effort to evaluate the product design concepts generated. In the present competitive market environment, the design team has to identify the design solution which should reflect the customer needs to ensure customer satisfaction. In this paper an attempt has been made to d...

Abs t r ac t . Agile methods have appeared as an attractive alternative to conventional methodologies. These methods try to reduce the time to market and, indirectly, the cost of the product through flexible development and deep customer involvement. The processes related to requirements have been extensively studied in literature, in most cases in the frame of conventional methods. However, co...

E-commerce is the basic technology of knowledge economy. Developing and improving of e-commerce is an inevitable choice for Saudi Arabia economy to enter strongly into the world market, and bring about a great economic grows of the K. S. A nation. Before we can start developing or improving e-commerce and knowing the different factors that affect it, we have to understand the background, the ba...