Prior studies suggest that certain issues, principles and policies are related to the successful institutionalisation of Knowledge Management (KM). This article examines the role these three factors play in the establishment of KM and report on an empirical study conducted in 86 South African based

This paper explores a process view of call centres and the knowledge infrastructures that support these processes. As Call centres grow and become more complex in their function and organisation so do the knowledge infrastructures required to support their size and complexity. This study suggests a knowledge-based hierarchy of ‘advice-type’ call centres and discusses associated knowledge manage...

This study examined the effects of the organizational climate maturity on knowledge-management performance, measured in terms of knowledge quality and knowledge-sharing level. Reward, top management support, and IT service quality were investigated as the managerial drivers to positively influence such climate maturity. The hypothesized relationships were tested by the partial least square anal...

An organization’s performance in a project is determined by its ability to implement management knowledge and practices. This reflects the level of maturity (PMM). PMM premised on belief that higher level, successfully deliver project. With this mind, current paper aims determine type organizational aspects practices could influence success implementation organizations. For purpose, systematic ...

Risk management is one of the most important phases of project management and isthe most recently used by many researchers. In this paper, a fuzzy based method wasproposed which identifies different kinds of risks through the project life cycle.Then, the project risk magnitude can be obtained in regards to five factors, namely“severity”, “occurrence”, and “not detection” which form fuzzy FMEA a...

The present study aimed to investigate the organic agricultural products supply chain in Iran and provide a processes maturity framework for this chain based on the Iranian Standard of the organic products. Accordingly, the model, proposed in this research, provides an improvement tool that addresses the integration of company's internal processes at low levels, and the integration of the proce...

The maturity of employee knowledge management is a systematic effort to develop, promote, and apply knowledge of organizations in order to achieve success and goals that can have a significant impact on the quality of services as well as the development of organizational innovation. The present study deals with the assessment of personnel’s knowledge management maturity and the instructiona...