One of the foundational of service science and of study of value-creation in service systems is service-dominant logic (S-D logic). S-D logic especially emphasizes the role of customers; that is, each customer is recognized as an active co-creator of knowledge and service value. Most studies on the value co-creation process have concentrated on the interaction between customers and providers. I...

The National Institute of Standards and Technology (NIST) defines cloud computing as a "model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction." NIST lists five...

The National Institute of Standards and Technology (NIST) defines cloud computing as a "model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction." NIST lists five...

The National Institute of Standards and Technology (NIST) defines cloud computing as a "model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction." NIST lists five...

In this paper, we propose “Sense cup” as a new design concept of a device for enhancing the digital storytelling by serving interactive five senses convergence experience. We designed the cup for providing holistic sense experiences with beverage that synchronized with digital contents such as movies and music and catch the user reaction to generate interaction between users and contents provider.

We describe a system being designed for a leading provider of enterprise learning solutions, to improve engagement among learners. The system consists of an engagement timing component which estimates a learner’s level of engagement and likely preferred interaction times, and a recommendation component which generates personalized content recommendations. We summarize early results from a recen...

Correctness verification of query results is a significant challenge in database outsourcing. Most of the proposed approaches impose high overhead, which makes them impractical in real scenarios. Probabilistic approaches are proposed in order to reduce the computation overhead pertaining to the verification process. In this paper, we use the notion of trust as the basis of our probabilistic app...

In B2C Online services contexts where relationships between customers and service providers matter due to the lack of faceto-face interactions, uncertainty, intangibility, hyper competition, increasing risk of fraud and lack of trust. Relationship quality (RQ) is replacing service quality as a key source of superior performance and competitive advantage. Accordingly, this study investigates the...

Background: Health care provider behavior is the outcome of a complex set factors that are both internal and external to provider. Social change (SBC) programs increasingly engaging providers introducing strategies improve their service delivery. However, there limited understanding methods measures applied assess behavioral outcomes strengthen programming. Methods: Using PubM...

The PaeLife project is a European industry-academia collaboration whose goal is to provide the elderly with easy access to online services that make their life easier and encourage their continued participation in the society. To reach this goal, the project partners are developing a multimodal virtual personal life assistant (PLA) offering a wide range of services from weather information to s...