this study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. that is to examine, organizational citizenship behavior of nurses and patients (customers) of the kermanshah province hospitals by two hypotheses. population comprised of 1524 nurses which 544 nurses were selected as sample. also sample of same size in a random way in a period ...

introduction: patient satisfaction is crucial to the long-run success in health care center. with regard to the highest patients’ referral to the emergency department and the existing challenges due to the patient’s need to urgent care, we aimed to evaluate health care services quality in this unit to find out whether the patients have different expectations from health care providers and if th...

800x600 abstract background: nursing is arguably one of the most dangerous jobs. since nurses are the largest providers of health care services in the community, their quality of life should be desirable to provide the high - quality care to the patients . the aim of this study was to examine the quality of life and its related factors among nurses in kashan shahid-beheshti hospital during 2013...

The purpose of this note is to show how some of the mainresults existing in the insurance service quality utilizing SERVQUALscale and ANP model can be effectively used in scientifically rankingstrategies instead of the traditional models, which is unfortunately morepopular in ranking the branches of insurance companies. This approachis used to show how the ranking decisions changes as a functio...

Introduction: Diabetes is a complex disease that affects the quality of patient’s life. numerous studies have shown that quality of life in the people with diabetes is less than in people without diabetes, but, less research are discussed about the relationship between the quality of life and glycemic control. This study aimed to evaluate the health-related quality of life and its relatio...

background and objectives: given the growing concern focused on the continuous improvement of the quality of care, safety and customer satisfaction, the ibn sina university hospital (chis) has started an ambitious program for institutionalization of quality management at the establishments under the chis, in general, and the iso certification 9001v2008 of its biomedical analysis laboratories, i...