This study addresses a research gap in mobile banking (M-banking) related to post service usage consumer behavior and aims to discover the impact of electronic core (e-core) service quality dimensions on the perceived value of service in relation to three socio-economic variables i.e. gender, age and income. The study attempts to identify whether the impact of these dimensions vary as per the d...

This research investigates the influence of computerized search engines on consumer decision making in the electronic commerce environment. The results indicate that by providing well-designed decision aids to consumers, it is possible to significantly increase consumer confidence, satisfaction, and decision quality. Consumers who have access to query-based decision aids perceive increased cost...

The pervasiveness of e-services offers organizations a new way to serve and engage their customers. Organizational change issues must be recognized and addressed to increase service quality and satisfaction of e-service. However, relevant research is limited. In this paper, the authors conduct a longitudinal in-depth case study of a successful e-service-induced governmental transformation and p...

Choiceboard technology is increasingly being offered in e-commerce environments. This technology allows customers to configure their products and services by choosing from a menu of attributes, components, delivery options, and prices. This paper examines, in the context of a choiceboard environment, the impact of system and information quality, and information presentation on information and d...

E-services hold the potential to innovate how the public sector operates, and to increase the transparency of public services. Numerous research initiatives have illustrated the innovation power of e-services; with new technology and new solutions to existing problems. Research on this topic also emphasizes that in order for public e-services to reach their full potential, they need to be desig...

There is conflicting evidence as to the current level of awareness and impact of Web Assurance Seal Services (WASSs). This study examines the effects of an educational intervention designed to increase consumer's knowledge, of security and privacy aspect of business-to-consumer (B2C) e-commerce websites and assurance seal services. The study further explores the relationships among consumers' p...

This study attempts to analyze the impact of demography and service quality on the adoption and diffusion of eGovernment services in the context of India. The objective of this paper is to study the users' perception about e-Government services and investigate the key variables that are most salient to the Indian populace. At the completion of this study, a research model that would help to und...

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Over the last 10 years the B2C online market and its characteristics – for example the perceived electronic service quality (e-SQ) – has become a relevant research area, not only in the Western countries but also in smaller, less-developed countries. Therefore the first aim of this paper is to provide a description of an analysis into how the dimensions of perceived eSQ relate to satisfaction a...

The aim of this review paper is to bring into light a potential area i.e., web services supply chains for research by analyzing the existing state of art in this. It is observed from the review process that there seems to be much less work done in the area of web service supply chains as compared to e-commerce and product oriented service supply chains. The service quality assurance models, end...