The positive effects of customer integration in corporate innovation activities are undisputed. Further, several concepts for an improved cooperation with customers have already been developed and even implemented in many cases. Most of these methods target a special group of customers, the so-called lead-users. Besides being proven as beneficial, this selected integration neglects the majority...

One of the main problems within concurrent engineering is the visibility of activities and knowledge across perspectives. Quality Function Deployment (QFD) is a method to enhance communication between developers of different views. It is based on reconciled planning and communication procedures arranged around a form called House-of-Quality (HoQ). Descriptions like "Listening to the Voice of th...

This study aims to design a sustainable maritime supply chain by taking customer requirements as the focus. This is achieved by an analytical approach combining Quality Function Deployment (QFD) and Analytical Network Process (ANP) for guiding shipping companies’ design. An analysis of a major container shipping line is conducted to illustrate and validate the approach. The four main customer r...

This paper identifies the Quality Function Deployment (QFD) as a tool in eco-design that can be used to identify customer desires, needs and requirements and to evaluate and characterise them into different categories, thereby building up an overall picture of customer value. It further argues that QFD can be more effective to the extent that it incorporates green engineering objectives, becaus...

Consumer products are deployed from market-in stage through growing-up stage to maturated stage by gradually shifting their appealing features from fundamental functions to supplemental value-addition over their life stages. This paper investigates the underlying design patterns in such product deployment toward revealing design knowledge with wider and longer visions. After the analysis proced...

The needs of surgeons for computer-assisted systems cannot be satisfied unless their requirements and expectations are known. We determined surgeons' needs for computer-aided systems using group facilitation processes that measure customer wants and needs, including quality function deployment and Kano Analysis. A one-day workshop hosted by the CISST ERC (Computer Integrated Surgical Systems an...

In this paper, an alternate framework for deployment called Concurrent Function Deployment (CFD) for managing a product's life-cycle process is described. The framework considers parallel deployment of several value characteristics as opposed to a single value such as Quality. The American Supplier Institute's (ASI's) quality function deployment (QFD) concept [Sullivan, 1988] is a typical case ...

Research on Component-Oriented Business Applications has focussed on Specifications of Components and Component Markets. Another approach based on Mass Customization and Software Product Lines is presented here. Mass Customization is a strategic concept used in many industries to offer products that are customer-individual, but based on a limited number of building blocks. Thus, customer value ...

Quality of higher education is its ability to produce a steady flow of people with high intelligence and commitment to learning that will continue the process of transmission and advancement of knowledge. Quality Function Deployment (QFD) is one of the Total Quality Management (TQM) techniques which can be applied for process and design improvement. This study uses QFD as a tool for quality imp...